For smaller hotels with essential automation needs
Starts at
Unlimited messages per guest conversation
400 monthly credits per property*
Extra credits are $0.330 per credit*
A.I. Hotel Concierge for WhatsApp
For medium-sized hotels with advanced automation needs
Starts at
Unlimited messages per guest conversation
1000 monthly credits per property*
Extra credits are $0.297 per credit*
For larger hotels with premium automation needs
Starts at
Unlimited messages per guest conversation
2500 monthly credits per property*
Extra credits are $0.264 per credit*
For hotel groups with at least 5,000 reservations per month.
Annually, starts at
/year per group
Unlimited messages per guest conversation
Credit package tailored to group size and needs
Minimum 5000 monthly credits per group*
For smaller hotels with essential automation needs
Starts at
Unlimited messages per guest conversation
400 monthly credits per property*
Extra credits are $0.297 per credit*
A.I. Hotel Concierge for WhatsApp
For medium-sized hotels with advanced automation needs
Starts at
Unlimited messages per guest conversation
1000 monthly credits per property*
Extra credits are $0.267 per credit*
For larger hotels with premium automation needs
Starts at
Unlimited messages per guest conversation
2500 monthly credits per property*
Extra credits are $0.238 per credit*
For hotel groups with at least 5,000 reservations per month.
Annually, starts at
/year per group
Unlimited messages per guest conversation
Credit package tailored to group size and needs
Minimum 5000 monthly credits per group*
Ensure a smooth setup. Our onboarding expert will guide you and provide login credentials for your Viqal account.
Link your Meta Business account to Viqal so guests can interact with your verified hotel name on WhatsApp, ensuring authenticity and trust.
Connect Viqal to your property management system for real-time data access and seamless operation.
Customize responses for specific guest inquiries and set boundaries for queries best handled by your team. This enhances service precision while keeping a personal touch.
Run a test to ensure everything works correctly. Check the system's responsiveness and accuracy in handling typical guest interactions and inquiries.
Less than 1 hour. If Viqal is already integrated with your Property Management System (PMS), the setup can be completed in less than an hour. For hotels requiring new PMS integration, please allow an additional 2-4 weeks. Our team ensures a smooth transition so you can quickly start enhancing your guest service experience.
No, Viqal's Virtual Concierge system can operate without a PMS integration. However, this limits some functionality. For optimal performance, integrating with your PMS is recommended.
Yes, Viqal is designed to seamlessly integrate with a variety of hotel systems and platforms, including PMS. This ensures a cohesive and efficient operational flow. If your specific PMS is not listed yet, please make a request and we can initiate the integration process.
No. There are no set up costs and also no message fees.
Viqal prioritizes data security and guest privacy by adhering to stringent industry standards and best practices. The system is designed to ensure that all guest data is encrypted, both in transit and at rest, and complies with relevant regulations such as GDPR. Please see our Data Processing Agreement here.
Viqal provides comprehensive support to ensure a smooth integration and functionality during your subscription term. Our services include a dedicated integration specialist, 24/7 technical support, and continuous updates. We aim to empower your team to leverage Viqal's full potential from day one.
