Passive customer feedback with acoustic analysis

Acoustic smart sensors and predictive A.I. passively measure customer satisfaction and detect emotions & events fully autonomously and continuously from 100% of guests.

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Viqal's acoustic smart sensors

Customer satisfaction

Acoustic smart sensors & emotional A.I. constantly measure the emotional state and satisfaction level of all of your guests. Predict what type of review a guest will leave and act before they leave your venue. Our solution requires zero effort from the guest thereby covering nearly 100% of the customer population. That means you get insightful customer intelligence without any hassle and without bothering your guests.

        Viqal's guest emotion detection and satisfaction analytics panel

        Guest - staff interaction

        Measure guest-staff interactions, particularly at the front desk - the first point of contact between your guests and your establishment where 30-40% of total guest satisfaction is determined. Our solution measures guest satisfaction levels in real-time, while also evaluating the friendliness and professionalism of your staff members behind the desk. By monitoring these crucial interactions, our system provides actionable insights that allow you to address any concerns or issues immediately, ensuring that each guest feels welcomed and valued. Additionally, these data-driven insights empower your staff to enhance their communication skills, contributing to a warm and inviting atmosphere.

              Automatically activate your staff

              Staff receives alerts based on guest behaviour and event detection. Alerts can be sent to any existing system or Viqal also provides an easy to use app for staff to receive alerts on. The app can be downloaded on a smartphone or smartwatch. We recommend using smartwatches for ease of use and effectiveness.

                    Viqal real-time alerts to activate staff for quick service recovery