Real-time issue resolution with smart voice technology

Detect issues you're currently not aware of

Prevent negative reviews

Revenue increase potential up to 10% more

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Resolve 10x more issues with passive issue detection

For your specific guest touchpoint

Reception desks

Dining areas

Detect the most damaging issues immediately

Reveal, predict & understand the vital problems you're currently not aware of that are causing your guests to complain and leave bad reviews. Unlike traditional methods, this empowers hotel managers to target and rectify these critical issues immediately.

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        A.I.-generated reports

        Generate precise, AI-constructed performance reports focused on your chosen KPIs, designed for specific target audiences, and tailored to any given time interval.

        Generate KPI summarized insights, Issue summarized insights, staff performance insights or department performance insights for different audiences like board members, management team, floor staff or property owners.

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              Revenue increase potential up to 10% more

              Preventing even a single negative review can have a profound impact on a hotel's reputation, attracting new guests, and retaining loyal patrons. Use below calculator to see the revenue impact for your specific hotel's input metrics.

              Read our blog post for more information about the methodology used in this calculation.

              Hotel revenue impact calculator

              How is your monthly revenue impacted by preventing bad reviews?

              My hotel has 100 rooms
              0
              125
              250
              375
              500
              The average occupancy rate is  67  %
              0%
              25%
              50%
              75%
              100%
              The Average Daily Rate (ADR) is $  125
              $0
              $125
              $250
              $375
              $500
              New guests are  50  % of total guests
              0%
              25%
              50%
              75%
              100%
              Of which  5  % are negative reviews
              0%
              25%
              50%
              75%
              100%
              My hotel has  69  total monthly reviews
              0
              125
              250
              375
              500
              Total monthly room revenue
              $
              559,701
              Extra revenue by preventing 1 bad review
              $
              9,355
              (
              +
              2
              %
              )
              Viqal monthly revenue benefit (range)
              $
              9,683
              (
              +
              2
              %
              )
              -
              $
              22,593
              (
              +
              4
              %
              )
              Viqal return-on-investment (range)
              1,937
              %
              -
              4,519
              %
              The real-time pulse on customer experience

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              Prevent unsatisfied guests and their negative impact

              Easy set up

              Unlock 10X more guest feedback than traditional tools

              The combination of conversation & emotion analytics allows for a complete understanding of how your customer truly feels about your business. Viqal turns captured conversational data at physical customer touchpoints into insight generation and actionable steps.

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