Reveal, predict & understand the vital problems you're currently not aware of that are causing your guests to complain and leave bad reviews. Unlike traditional methods, this empowers hotel managers to target and rectify these critical issues immediately.
Generate precise, AI-constructed performance reports focused on your chosen KPIs, designed for specific target audiences, and tailored to any given time interval.
Generate KPI summarized insights, Issue summarized insights, staff performance insights or department performance insights for different audiences like board members, management team, floor staff or property owners.
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The combination of conversation & emotion analytics allows for a complete understanding of how your customer truly feels about your business. Viqal turns captured conversational data at physical customer touchpoints into insight generation and actionable steps.