Autonomous Guest Communication for Apaleo

Integrate Viqal with Apaleo

Simplify hotel guest communication by integrating Apaleo with Viqal. From pre-arrival to after check-out, automate guest engagement and provide a seamless guest experience.
Simplify hotel guest communication with a Viqal x Apaleo integration. From booking to check-out, streamline processes and provide a seamless guest experience.

What is Apaleo?

The open platform for modern hospitality. Hotel and apartment businesses run more efficiently on Apaleo today and use innovative apps to be ready for tomorrow. Hotel and apartment businesses run more efficiently on Apaleo today and use innovative apps to be ready for tomorrow.

Why integrate Viqal with Apaleo?

When integrated with Apaleo, Viqal offers compelling benefits:
  • Fully Autonomous Guest Communication in 130+ Languages: Viqal automates guest inquiry handling from initiating conversations to automatically triggering actions and data entry in Apaleo. With the ability to automate interactions in over 130 languages, Viqal ensures that international guests receive assistance in their language of choice, significantly enhancing their experience and satisfaction.
  • 80% Reduction of routine guest inquiries: Viqal adeptly automates routine guest inquiries, such as reservation changes, including data entry in Apaleo. This efficiency not only lowers overhead costs but also refocuses staff efforts on complex tasks and personalized guest services, streamlining hotel operations.
  • Seamless Integration and Personalized Guest Experience: Designed to smoothly integrate with Apaleo, Viqal excels in automation and making guest interactions actionable. It autonomously inputs data into your systems, facilitating tasks like scheduling appointments and personalizing experiences based on guest preferences, such as dietary requirements, remembered throughout their stay.

Automated Guest Messaging for Apaleo

Integrate Apaleo with Viqal to connect with your guests at every step in the guest journey

Viqal autonomous guest engagement for hotels. Powered by AI and Whatsapp for hotels.

Set up within 1 hour

Set up of your virtual assistant is designed to be quick and straightforward, allowing hotels to integrate the system within 1 hour.

How it works

Register & set up

15 minutes

Begin by following the step-by-step instructions to set up your domain and input basic custom instructions tailored to your property's specific needs.

Connect PMS

15 minutes

Connect Viqal to your property management system. This integration is crucial for the system to access real-time data and function seamlessly.

Customization and Personalization

15 minutes

Customize tailored responses to meet specific guest inquiries and define boundaries for queries best handled by your team. Elevate service precision and maintain the personal touch.


15 minutes

Conduct a test run to ensure everything is working correctly. This step involves checking the system's responsiveness and accuracy in handling typical guest interactions and inquiries.

Step 5

Ongoing support


Our support team is ready to assist post-setup. Reach out to our technical support via email, phone, or live chat for any inquiries, ensuring a continuous, hassle-free user experience.

Key benefits

Save Time & Costs

Automate routine guest inquiries with 60%. By automating routine guest inquiries, staff can redirect their efforts towards tasks that require a human touch, optimizing workforce productivity.

Increase revenue

Increase revenue per booking by up to 6%. Viqal’s up-selling enriches guest stays and drives increased revenue through personalized service offerings.

Happier Staff

Ease staff workload, reduces staff burnout and reduce staff turnover by automating repetitive tasks, leading to happier, more engaged employees.

Guest Satisfaction

Enables seamless, natural interactions for guests, improving their experience by providing immediate, precise assistance and personalized service.


Hotels are empowered to tailor their guest interactions to perfection. Staff can seamlessly take over chats when needed, striking a balance between automation and personal touch.


Real-time insights into guest sentiment and top issues, enabling hotels to understand and address vital problems promptly, resulting in an improved guest experience.

Frequently Asked Questions


How long does the implementation with Apaleo take?

Less than 1 hour. Viqal is already integrated with Apaleo, so the setup can be completed in less than an hour. For hotels requiring new PMS integration (if not listed), please allow an additional 2-4 weeks. Our team ensures a smooth transition so you can quickly start enhancing your guest service experience.

Why is Viqal the best guest communication extension for Apaleo?

Viqal stands out by fully automating the guest inquiry process for Apaleo, from initiating natural conversations to data entry in Apaleo, all without manual effort from staff. Our deep hotel tech stack know-how ensures seamless system integration, making guest interactions efficient and staff roles more strategic.

What features will Viqal add to Apaleo's capabilities?

Integrating Viqal with Apaleo augments your capabilities with a focused approach to guest communication through WhatsApp, the leading messaging platform. This integration ensures guests receive prompt, personalized communication at every stage of their journey, from booking to post-departure. Key features include:
  • Natural Conversations: Leveraging advanced AI technology, Viqal's Virtual Concierge engages guests in natural, lifelike conversations.
  • Welcome Messaging: Automated greetings and booking confirmations via WhatsApp as soon as a new booking is registered in Apaleo.
  • Booking Changes: Reservation modifications automatically amended and inserted in Apaleo from the natural chat with a guest.
  • Room Upgrades: Automatic processing of upgrade requests in Apaleo.
  • Guest Inquiries: Automated handling of pre-arrival questions.
  • Feedback Gathering: Streamlined post-departure feedback collection directly through WhatsApp, fully automatic.
  • Staff forwarding: Forward more complex guest inquiries to staff.
  • Amenities: See all amenities with visualization and general info.
  • Early online check-in: Streamlining the arrival process, Viqal offers guests the convenience of early online check-in.
Viqal's targeted strategy enhances the guest experience with efficient, preferred communication methods.

How does Viqal handle data security and guest privacy?

Viqal prioritizes data security and guest privacy by adhering to stringent industry standards and best practices. The system is designed to ensure that all guest data is encrypted, both in transit and at rest, and complies with relevant regulations such as GDPR. Viqal employs regular security audits and updates to safeguard information against unauthorized access or breaches. By implementing these robust security measures, the integration maintains the integrity of your hotel's data and upholds the trust of your guests.

What kind of support and training does Viqal offer during the integration with Apaleo?

Viqal provides comprehensive support and training during the integration process to ensure a smooth transition to the new system. Our support includes:
  • Dedicated Integration Specialist: A professional to guide you through the entire setup and integration process with Apaleo.
  • 24/7 Technical Support: Round-the-clock assistance for any technical issues that may arise, ensuring minimal disruption to your operations.
  • Continuous Updates: Regular system updates with new features and improvements designed to work seamlessly with Apaleo, along with the necessary training and support for these updates.
Our goal is to empower your team with the knowledge and resources they need to leverage Viqal's full potential from day one.