Automate the guest journey

Viqal automates guest communication, service requests and upsells across WhatsApp, OTA inboxes, and other channels, from pre-arrival to after checkout.

WhatsApp Tech Provider
PMS
Breakfast€18 per person
Folio+€72 added
Staff taskPrepare breakfast, Room 214
11:21
67
Grand Hotelonline
Today
Is breakfast included?
11:20
It isn't included in your rate, but I can add it to your stay. Here are the details.
11:20
🍳 Breakfast

Served 7:00 to 10:30 in the restaurant, for everyone on your booking.

€18 per person, per morning

11:20
Add breakfast to my stay
Grand Hotel🍳 Breakfast
Add breakfast to my stay
11:21
Message
Trusted by
Hotels in 15 countries

Great service shouldn't mean doing everything manually.

Every day, hotel teams deal with the same guest questions, taking time away from the work that matters most.

WhatsApp Booking.com Airbnb
Answered automatically, on every channel.
Can I check in early?Booking.com
Is breakfast included?WhatsApp
Where can I park?Airbnb
Can we get a late checkout?WhatsApp
What time does the spa close?Booking.com
Where is the nearest restaurant?Web chat
Can I book an extra night?SMS

Automation that knows your hotel and your guests.

Viqal is grounded in your hotel's knowledge and connected to your guest data, so it can answer questions, take action, and involve your team when needed.

Welcome back, James. Your usual room is ready. Anything I can help with?
08:39
I want to extend with 1 night
08:41
Your room is available for Friday 14 March. One extra night is €210. Shall I add it?
08:41
Yes
08:42
Done. Your stay now runs 11 to 15 March.
08:42
Actions taken
Availability checked
Live price from the PMS
Reservation updated
Guest confirmed
Staff time spent
0 minutes

Your guests are on WhatsApp.

Most hotels still rely on email for guest communication. WhatsApp gives guests a faster, more natural way to ask questions and get things done.

WhatsApp Tech Provider

Also in the same inbox

Booking.com Airbnb SMS RCS Web chat
See all channels
Email
20 to 30%
open rate
Wait for a reply
Transactional
WhatsApp
98%
open rate
Reply in seconds
Conversational

Automate the work behind great guest service.

AI Concierge

↗
Knows your hotel and guest. Choose a personality.

WhatsApp Campaigns

↗
Design the guest journey and send marketing campaigns.

Upselling

↗
Turn conversations into revenue.

Team Inbox

↗
Step in when guests need a person.

Review Management

↗
Reply to every review, in the guest's language.

Tasks

↗
Guest requests become tasks for the right team.

Less work. More revenue.

80%
Guest communication handled automatically
Across Radisson Blu portfolio
Axiom Hospitality · United Kingdom
+101%
Spa revenue from upselling
Al Alba Hammam
Gerardo Narváez, Property Manager

“One of the best companies when it comes to WhatsApp and upselling solutions — offering a wonderful solution, timely follow-up, and trustworthy commitments.”

Moamen Magdy
Director of Sales & Marketing
Suknai Hotels & Resorts · 7 properties
Read the customer stories

Works with your PMS and OTAs.

Connect Viqal to the systems and booking platforms your hotel already uses.

See all integrations
Property systems
Mews
Protel
Cloudbeds
Kross Booking
Wubook
Webhotelier
Booking Experts
Messaging & reviews
WhatsApp
RCS
SMS
Web chat
Booking.com
Airbnb
Google

The guest asks.Viqal does it.