Virtual Concierge for Hotels
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Automate Guest Services
Ease staff workload by automating up to 90% of guest inquiries with AI and WhatsApp.
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Guest Self-Service
Provide your guests with convenient and automated self-service directly through WhatsApp—no app download needed
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Reservation Management
Guests can update booking dates, extend their stay, or upgrade rooms directly in WhatsApp, instantly updated to your PMS.
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Streamlined Check-In
Integrate with your PMS to send pre-check-in forms, saving time at the front desk, and provide digital keys for convenient room access.
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In-Stay Support
Guests easily access amenities, order extras, request assistance, or report issues, with notifications sent to staff for prompt intervention.
Boost ancillary revenue.
Delight your hotel guests with automated personal recommendations and elevate revenue per booking.
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24/7 service, the entire guest journey.
A Virtual Concierge eases your staff's workload and delights your guests from before arrival to after departure.
No app downloads, optimal convenience.
Whatsapp has the highest opening rates of any communication channel.
With WhatsApp's 98% message open rates message open rates, you get quick and efficient guest communication. Guests can easily get answers, change bookings, and handle reservations or online check-ins and check-outs. Our Virtual Concierge operates 24/7, engaging with guests from pre-arrival to post-departure, significantly easing your staff's workload.
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Personalize your Concierge
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Our online hotel concierge provides smart, human-like answers and can be customized for specific questions. It directs more complex needs to human staff, ensuring a personalized and efficient guest experience.
Integrate with your existing tech stack
Our virtual concierge integrates seamlessly with PMS, CRM, and CRS systems, providing a unified solution for excellent guest service and efficient hotel management.
Key benefits
Save Time & Costs
Automate more than 80% of routine guest inquiries. This allows staff to focus on tasks that need a human touch, boosting productivity.
More upsell revenue
Increase revenue per booking by up to 6%. Viqal’s upselling enhances guest stays and boosts revenue with personalized service offerings.
Happier Staff
Ease staff workload, reduce burnout, and lower turnover by automating repetitive tasks, leading to happier and more engaged employees.
Guest Satisfaction
Enable seamless, natural interactions for guests, enhancing their experience with immediate, accurate assistance and personalized service.
Customization
Hotels can customize guest interactions perfectly. Staff can easily take over chats when needed, balancing automation with a personal touch.
Analytics
Track automated messages and those handled by staff. See how much time you saved and how many upsells the concierge made for you.
Get started within 1 hour
Setting up your virtual concierge is quick and easy, allowing hotels to integrate the system within an hour.
How it works
Onboarding and login
Ensure a smooth setup. Our onboarding expert will guide you and provide login credentials for your Viqal account.
Connect WhatsApp Business
Link your Meta Business account to Viqal so guests can interact with your verified hotel name on WhatsApp, ensuring authenticity and trust.
Connect your PMS
Connect Viqal to your property management system for real-time data access and seamless operation.
Personalize your Concierge
Customize responses for specific guest inquiries and set boundaries for queries best handled by your team. This enhances service precision while keeping a personal touch.
Test
Run a test to ensure everything works correctly. Check the system's responsiveness and accuracy in handling typical guest interactions and inquiries.
Frequently Asked Questions
What is a virtual concierge for hotels?
A virtual concierge for hotels is a guest-facing technology that, powered by artificial intelligence, provides assistance to hotel guests. It functions similarly to personal assistant technologies like Siri or Alexa, but is tailored specifically for the hospitality industry.
It operates through various digital platforms such as mobile applications, hotel websites, or in-room technologies, offering services like restaurant reservations, activity bookings, and providing information about the hotel and local area.
AI concierges are available 24/7, ensuring guests have access to assistance whenever they need them, thus contributing to a more personalized and seamless stay.
What services can a virtual concierge provide to hotel guests?
A virtual concierge, such as the one provided by Viqal, offers a comprehensive range of services to hotel guests. It can automate up to 80% of guest inquiries using conversational AI through popular messaging apps like WhatsApp.
This includes handling routine questions, booking changes, and check-ins directly from the guest chat to the hotel’s Property Management System (PMS). The concierge software is designed for ease of use, guiding guests through options quickly with an easy-to-use button flow. Additionally, it can boost upsell revenue by providing automated personal recommendations and elevating revenue per booking.
How can virtual concierges contribute to a hotel’s brand and reputation?
Virtual concierges can significantly contribute to a hotel’s brand and reputation by enhancing guest satisfaction and providing a modern, personalized service experience. They offer guests better tools to ask questions and resolve problems quickly, leading to faster issue resolution and an improved guest experience.
Not only do they solve problems, but digital concierges also enhance the guest experience by offering recommendations and providing convenient services like restaurant or spa reservations
How long does the implementation take?
Less than 1 hour. If Viqal is already integrated with your Property Management System (PMS), the setup can be completed in less than an hour. For hotels requiring new PMS integration, please allow an additional 2-4 weeks. Our team ensures a smooth transition so you can quickly start enhancing your guest service experience.
Do I need a PMS integration?
No, Viqal's Virtual Concierge system can operate without a PMS integration. However, this limits some functionality. For optimal performance, integrating with your PMS is recommended.
Can Viqal integrate with my existing hotel systems?
Yes, Viqal is designed to seamlessly integrate with a variety of hotel systems and platforms, including PMS. This ensures a cohesive and efficient operational flow. If your specific PMS is not listed yet, please make a request and we can initiate the integration process.