Smart Voice Technology for Hospitality

Cutting-edge voice technology enables an A.I.-driven feedback loop to rapidly enhance your customer experience

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Trusted by great brands around the world

Viqal customer van der valk
Viqal customer Millennium Hotels & Resorts
Viqal customer Holiday Inn
Viqal customer M Social
Viqal partner Holland Startup
Viqal customer Copthorne
Viqal customer Grand Copthorne
Viqal customer Meyer Beheer
Viqal client Hajé Wegrestaurants
Viqal partner Rabobank
Viqal partner Singapore Tourism Accelerator
Viqal partner From-Start-to-Table

Does your guest data provide the feedback loop you need?

Traditional tools like review scrapers, QR surveys and CDP’s have severe limitations.

Real-time issue resolution with voice technology

The newest advancements in voice technology allows for a complete understanding of how your customer truly feels about your business. Viqal turns acoustic features and guest experience related keywords into insight generation and actionable steps.

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Revenue increase potential up to 10% more

Resolving guest issues while they are happening and preventing even a single negative review can have a profound impact on a hotel's reputation, attracting new guests, and retaining loyal patrons. Use below calculator to see the revenue impact of preventing bad reviews for your specific hotel's input metrics. Read our blog post for more information about the methodology used in this calculation.

Hotel revenue impact calculator

How is your monthly revenue impacted by preventing bad reviews?

My hotel has 100 rooms
0
125
250
375
500
The average occupancy rate is  67  %
0%
25%
50%
75%
100%
The Average Daily Rate (ADR) is $  125
$0
$125
$250
$375
$500
New guests are  50  % of total guests
0%
25%
50%
75%
100%
Of which  5  % are negative reviews
0%
25%
50%
75%
100%
My hotel has  69  total monthly reviews
0
125
250
375
500
Total monthly room revenue
$
559,701
Extra revenue by preventing 1 bad review
$
9,355
(
+
2
%
)
Viqal monthly revenue benefit (range)
$
9,683
(
+
2
%
)
-
$
22,593
(
+
4
%
)
Viqal return-on-investment (range)
1,937
%
-
4,519
%
The real-time pulse on customer experience

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Viqal Insights

Factors to Consider Before Purchasing a Customer Data Platform (CDP) for Your Hotel
Customer experience
The Future of Hyper-Personalized Customer Experiences
Customer experience
Preventing the Horror Hotel Review
Customer experience
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