AI Operator for hotels. Answers guest questions, takes PMS actions, hands off to staff with full context.
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Real Viqal customer chat, right. Same guest need on a legacy chatbot, left. One extends the reservation, prices it live, pushes the change to the PMS, and posts the cost to the folio — automatically. The other redirects to reception.
WhatsApp threads in a single inbox. AI resolves what it can, your team handles the rest with full guest context.
Trigger by stay timeline or PMS event. 98% WhatsApp open rate versus ~25% on email.
Late checkout, spa, F&B, upgrades — surfaced in the guest’s thread, charged to their folio, tracked to revenue.
Plugs into your existing channels and PMS. No rip-and-replace, no long integration projects.
“A 32-room boutique with the guest experience of a five-star — without a 24/7 front desk team.”
“We doubled spa bookings in the first quarter. It’s not marketing — it’s Viqal surfacing the right offer inside the guest’s thread.”
“Viqal fits perfectly with our operational model. It gives us the flexibility to adapt the experience to every single property we manage, from compact city studios to large standalone villas.”
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