Emotionally intelligent

restaurants

café's

airports

casinos

venues

café's

Privacy-friendly and fully automated guest sentiment for data driven hospitality organizations. The future is here.

I want it!
Real-time

Fix situations before it's too late

You now have a tool to prevent unsatisfied guests from leaving your venue before you even have a chance to tend to them. Set alerts when sentiment drops.

Customer intelligence

Measure performance

Guest sentiment is an essential Key Performance Indicator for any data-driven or guest-centric hospitality company. Make decisions based on facts, not feelings.

start improving

Overcome the competition

It's a fierce market, hospitality. Low margins and sometimes brutal consumer behavior means you always need to adapt and improve. You can now start comparing between venues or see the impact of changes or campaigns you run without staring blind on sales alone.  

Continuous

With hindsight feedback like reviews you'll have to guess when exactly a problem occured. With Viqal, you're always up to speed. You'll be the first to know when somethings goes wrong.

Effortless

Our solution is fully automated using the latest technology. That means you get insightful sentiment data without any hassle and without bothering your guests or your staff with surveys, emails, etc.

Unbiased

Traditional methods of guest feedback are skewed because only a subset of people give feedback in any form. Our emotional AI picks up the vibe from everyone; unbiased and honest.

3 easy steps

Step 1: Getting started

You've requested a quote or demo, and are happy to try things out. Before we start, together with your Viqal rep we'll first determine how many smart sensors are needed in your venue(s). Our sensors have an optimal working diameter of about 10 meter. This means 1 sensor for a small café or 10 sensors for a hotel with multiple F&B locations. Once determined, you'll receive sensors by mail within a week at your venue(s). You'll also set up the account you'll use to access your dashboard. Additionally you'll receive a seperate wifi router. This ensures undistrubed functionality when you change your wifi password.

Step 2: Plug & play

Once you've received your box full of Viqal goodies, you'll be super excited to start things up of course. First power up the deperate wifi router and connect it to your current one with the added ethernet cable. Now it's time to install the sensors. Again, it's as easy as plugging them into a power source. Stick 'em anywhere you want, but be careful not to fully enclose them (like in a cabinet) or place them further than 5m from the area you're interested in. Let us know once you're done via email, WhatsApp, or phone call. Boom, you're done. Our AI needs 1-2 weeks to adapt to your venue(s).

Step 3: Use dashboard

Now that everything's set up, let's have a look at that sentiment! Go to viqal.com/dashboard and log in. Here you'll find the total sentiment for your venue(s), as well as sentiment zoomed in to the level of one area/sensor. You can name the area's where you've placed the sensors, for instance Bar Couch Left, Main Dining 30-41, etc. Sentiment can be displayed within a day, or you can look at the daily averages within a month. You'll always see an additional chart where the displayed sentiment is compared to past performance so you can easily see if things are going well or not. Lastly, you'll also see an approximation of the total amount of guests in your venue at any given time. Now you can happily start improving!

Ready to get started?

About Viqal

What we do

We make emotional AI. Not just because we like it (we do) or because we can, but because there is a need for it. Service-oriented organizations with physical spaces where humans come together need to continuously evaluate how their customers, visitors or guests feel about the service(s) they offer. The vibe, mood, sentiment or satisfaction are crucial for many organizations, especially in hospitality. There is no perfect way to measure this, but we believe that our solution comes close.

How we do it

In most places where people come together they tend to speak. The human voice is one of the most versatile ways in which we communicate, it carries a wealth of information. Besides the context of words, speech is used to convey emotion such as happiness. Our innovative AI is trained to recognize sentiment of groups of people speaking, in a completely privacy-friendly way by detecting so called "para-linguistics". In other words: no words.

Our mission

Our mission is to connect the digital and the physical world through 1 million smart sensors by 2030 so we can make spaces, buildings, cities and urban areas more inclusive, safe and resilient.

Our vision

A world in which physical spaces perfectly suit the needs of the humans that visit them.

Partners & programs

Live worldwide

Meet our people

Team

Daniel Formolo
CTO
Bram Haenraets
CEO
Thomas Rijpma
COO
Mauricio Libardoni
Software Engineer
Nikolay Nikolov
MLOps
You?

Advisory board

Robbert Jan Hanse
CEO of Holland Startup
Steef Klop
Partner at Pharios
Ex-Partner PWC
Rene Roskamp
COO of Holland Startup

I want it!

What you get

From that single café on the corner to the biggest global brand, we can accommodate to your needs. It’s more affordable than losing customers, trust us. Here’s what you get with your subscription:

  • # of sensors depending on the size and type of your venue(s). One sensor per 20 m2 or per 10 guests. Small café: 1 sensor, big hotel with three F&B locations: 10 sensors.
  • Plug-and-play. Supplied power cord: 5 m.
  • Works over WiFi, dedicated router supplied to keep working after password changes. Simply plug into your WiFi router.
  • # of sensors depending on the size and type of your venue(s). One sensor per 20 m2 or per 10 guests. Small café: 1 sensor, big hotel with three F&B locations: 10 sensors.
  • Plug-and-play. Supplied power cord: 5 m.
  • Works over WiFi, dedicated router supplied to keep working after password changes. Simply plug into your WiFi router.
  • # of sensors depending on the size and type of your venue(s). One sensor per 20 m2 or per 10 guests. Small café: 1 sensor, big hotel with three F&B locations: 10 sensors.
  • Plug-and-play. Supplied power cord: 5 m.
  • Works over WiFi, dedicated router supplied to keep working after password changes. Simply plug into your WiFi router.

Get a quote

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