Virtual Concierge for Hotel Groups

Ease staff workload and increase upsell revenue
Best-in-class A.I. automation in WhatsApp
Automated guest communication in 50+ languages
Virtual Concierge for hotel in WhatsApp

AI Guest Communication Through Trusted Channels

Virtual Concierge for hotel in WhatsApp

Viqal combines AI automation with the high deliverability of guests' preferred channels, like WhatsApp, with 98% open rates to deliver optimal hotel customer service. This is more effective than hotel guest apps that require downloading, as well as emails, SMS, or calls, which see under 50% engagement. Guests can easily access all your hotel services directly in WhatsApp.

Amenities & Extra's: Boost guest experience with personalized upsells and proactive messaging.

Booking Management: Guests can extend their stay, or upgrade rooms, instantly updated to your PMS.

Recommendations: Offer personalized suggestions for attractions, dining, or activities via WhatsApp.

Share Online Check-in: Send pre-check-in forms through WhatsApp and offer digital room keys.

During-Stay Services: Let guests request amenities, assistance, or report issues via WhatsApp.

Chat Take-over by Your Staff: Staff can step in when needed, while AI handles routine conversations.

85%
Of guest inquiries automated
15
Minutes saved per reservation
3%
revenue per booking added through extra upsells
18%
Increase in guest satisfaction

24/7 Service, the Entire Guest Journey.

A Virtual Concierge eases your staff's workload and delights your hotel guests from before arrival to after departure.

Concierge Virtual for hotels automates from pre arrival to post departure

Centralized Automation for Groups

Streamline operations across all hotel properties from a single platform, ensuring consistent guest experiences, reduced costs, and improved efficiency.

Manage concierges in one dashboard.

Set up and personalize automated guest interactions for each hotel, all managed centrally from one intuitive interface.

Centralized guest communication.

Streamline guest requests across all your properties, allowing your fron desk team to handle inquiries efficiently from one inbox.

Security and data protection.

Ensure guest data is safeguarded across all properties with robust security measures and centralized control.

Enhance guest experience with our Online Concierge for hotels. Centralized automation for hotel groups

Self-Service Reservation Management

Swamped with emails & phonecalls about hotel guests wanting to change their booking? Viqal allows guests to manage their stay dircetly through WhatsApp. They can update bookings, extend stays, or upgrade rooms, all instantly synced with your PMS.

68%
fewer emails & phonecalls about booking changes
Hotel guest Booking management in whatsapp

Checks availability & pricing

Allow guests to effortlessly upgrade their rooms via WhatsApp, enhancing their stay and boosting your revenue.

Change, extend or upgrade

Enable guests to modify or extend their reservations directly through WhatsApp, streamlining the process.

PMS updates automatically

Checks availability, pricing, and updates your PMS automatically, eliminating manual work and reducing errors.

Integrate with your existing hotel tech stack

Our virtual concierge integrates seamlessly with hotel Property Management Systems (PMS) and apps, providing a unified solution for excellent guest service and efficient hotel management.

Integrate Viqal’s Virtual Concierge for hotels.

Key benefits

Save Time & Costs

Automate more than 80% of routine guest inquiries. This allows staff to focus on tasks that need a human touch, boosting productivity.

More upsell revenue

Increase revenue per booking by up to 6%. Viqal’s upselling enhances guest stays and boosts revenue with personalized service offerings.

Happier Staff

Ease staff workload, reduce burnout, and lower turnover by automating repetitive tasks, leading to happier and more engaged employees.

Guest Satisfaction

Enable seamless, natural interactions for guests, enhancing their experience with immediate, accurate assistance and personalized service.

Customization

Hotels can customize guest interactions perfectly. Staff can easily take over chats when needed, balancing automation with a personal touch.

Analytics

Track automated messages and those handled by staff. See how much time you saved and how many upsells the concierge made for you.

Get started within 1 hour

Setting up your virtual concierge is quick and easy, allowing hotels to integrate the system within an hour.

How it works

Onboarding and login

Ensure a smooth setup. Our onboarding expert will guide you and provide login credentials for your Viqal account.

Connect WhatsApp Business

Link your Meta Business account to Viqal so guests can interact with your verified hotel name on WhatsApp, ensuring authenticity and trust.

Connect your PMS

Connect Viqal to your property management system for real-time data access and seamless operation.

Personalize your Concierge

Customize responses for specific guest inquiries and set boundaries for queries best handled by your team. This enhances service precision while keeping a personal touch.

Test

Run a test to ensure everything works correctly. Check the system's responsiveness and accuracy in handling typical guest interactions and inquiries.