Hotel WhatsApp
The most efficient guest communication channel
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Powered by A.I. for natural conversations
Automated guest communication in 130+ languages
Reduce overhead costs and increase revenue
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Guest Self-Service
Provide your guests with convenient and automated self-service directly through WhatsApp—no app download needed
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Reservation Management
Guests can update booking dates, extend their stay, or upgrade rooms directly in WhatsApp, instantly updated to your PMS.
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Streamlined Check-In
Integrate with your PMS to send pre-check-in forms, saving time at the front desk, and provide digital keys for convenient room access.
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In-Stay Support
Guests easily access amenities, order extras, request assistance, or report issues, with notifications sent to staff for prompt intervention.
Your guests love the convenience of WhatsApp
Whatsapp has the highest opening rates of any communication channel.
Leveraging WhatsApp's impressive 98% open rates, we ensure swift and efficient communication, simplifying how guests receive answers, modify bookings, and manage reservations or online check-ins and check-outs. Our Hotel WhatsApp technology operates around the clock, automatically engaging with guests from pre-arrival through post-departure, markedly easing the staff's workload.
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Hotel WhatsApp for automated guest communication
Optimal convenience for guests along the entire guest journey
Natural Conversations
Natural Conversations' feature ensures guests can effortlessly modify bookings with WhatsApp for Hotels, offering a friendly, human-like chat experience for seamless reservation management
Automate reservation inquiries
Viqal's Hotel WhatsApp significantly reduces reservation changes via phone and email by 60%, enabling hotel staff to focus more on personal guest service and less on administrative tasks.
Hotel Guest Analytics
A real-time pulse on the guest experience. Guest communication insights optimize service by tracking the most mentioned topics and tailoring experiences to guest needs
Automated Hotel Operations
Automated Operations streamline your hotel's reservation management by seamlessly integrating with PMS/CRM systems, enabling efficient booking amendments, personalization, and issue resolution with minimal staff intervention.
Digital check in and check out
Offer guests a swift, contactless check in procedure directly from their devices, eliminating the need for front desk interactions. This not only enhances guest convenience and safety but also streamlines hotel operations and reduces staff workload.
Integrate with your PMS
Integrate with your PMS for a real-time overview of guest interactions, ensuring every touchpoint in the customer journey is aligned and informed for outstanding service delivery.
Key benefits
Save Time & Costs
Automate more than 80% of routine guest inquiries. This allows staff to focus on tasks that need a human touch, boosting productivity.
More upsell revenue
Increase revenue per booking by up to 6%. Viqal’s upselling enhances guest stays and boosts revenue with personalized service offerings.
Happier Staff
Ease staff workload, reduce burnout, and lower turnover by automating repetitive tasks, leading to happier and more engaged employees.
Guest Satisfaction
Enable seamless, natural interactions for guests, enhancing their experience with immediate, accurate assistance and personalized service.
Customization
Hotels can customize guest interactions perfectly. Staff can easily take over chats when needed, balancing automation with a personal touch.
Analytics
Track automated messages and those handled by staff. See how much time you saved and how many upsells the concierge made for you.
Set up within 1 hour
Set up of WhatsApp for hotels is designed to be quick and straightforward, allowing hotels to integrate the system within 1 hour.
How it works
Onboarding and login
Ensure a smooth setup. Our onboarding expert can provide guidance and login credentials for your Viqal account. Get started here.
Connect WhatsApp Business
Link your Meta Business account to Viqal so guests can interact with your verified hotel name with green checkmark on WhatsApp. This ensures authenticity and trust for your guests.
Connect your PMS
Connect Viqal to your property management system. This integration ensures the concierge system has access to real-time data and can function seamlessly.
Personalize your Concierge
Customize tailored responses to meet specific guest inquiries and define boundaries for queries best handled by your team. Elevate service precision and maintain the personal touch.
Test
Conduct a test run to ensure everything is working correctly. This step involves checking the system's responsiveness and accuracy in handling typical guest interactions and inquiries.
Frequently Asked Questions
How long does the implementation take?
Less than 1 hour. If Viqal is already integrated with your Property Management System (PMS), the setup can be completed in less than an hour. For hotels requiring new PMS integration, please allow an additional 2-4 weeks. Our team ensures a smooth transition so you can quickly start enhancing your guest service experience.
What is the WhatsApp API for hotels?
The WhatsApp API for hotels lets hotels use WhatsApp to talk to guests automatically, handling questions, bookings, and more. With Viqal, everything is already set up and fully integrated with your PMS. We use the WhatsApp API to automate all guest communication from start to finish, improving guest experiences and streamlining hotel operations.
Can Viqal integrate with my existing hotel systems?
Yes, Viqal is designed to seamlessly integrate with a variety of hotel systems and platforms, including PMS. This ensures a cohesive and efficient operational flow. If your specific PMS is not listed yet, please make a request and we can initiate the integration process.
Are there any additional fees besides the listed prices?
No. There are no set up costs and also no message fees.
How does Viqal handle data security and guest privacy?
Viqal prioritizes data security and guest privacy by adhering to stringent industry standards and best practices. The system is designed to ensure that all guest data is encrypted, both in transit and at rest, and complies with relevant regulations such as GDPR. Viqal employs regular security audits and updates to safeguard information against unauthorized access or breaches. By implementing these robust security measures, the integration maintains the integrity of your hotel's data and upholds the trust of your guests.
What kind of support does Viqal offer?
Viqal provides comprehensive support to ensure a smooth integration and functionality during your subscription term. Our services include a dedicated integration specialist, 24/7 technical support, and continuous updates. We aim to empower your team to leverage Viqal's full potential from day one.