Proactive Message & Marketing Campaigns

Send the Right Message at the Right Time

Automate personalized WhatsApp messages throughout the guest journey — or send marketing campaigns in bulk. From check-in reminders to post-stay reviews, Viqal ensures every message is timely and relevant, synced with your PMS.

WhatsApp for Hotels

Automated Messages Along the Guest Journey

Viqal automatically sends messages at key moments before, during, and after a guest’s stay — based on relative timing, check-in/out status, and PMS data.
From pre-arrival reminders to post-stay reviews, every message feels natural and perfectly timed.

  • Pre-arrival → online check-in reminder
  • Pre-arrival → ask for arrival time to plan housekeeping
  • Pre-check-out → ask for check-out time to optimize cleaning
  • Post-checkout → ask for review or offer rebooking
  • Mid-stay → ask if everything is going well or promote an upgrade

Run Marketing Campaigns That Guests Actually Read

Reach guests and past visitors with WhatsApp campaigns that get seen. Whether promoting special offers, announcing events, or sending urgent updates, Viqal lets you reach your audience instantly — with open rates up to 98%.

Smart Segmentation and Automation

Choose triggers, segments, and timing — Viqal handles the rest.
Every campaign uses live PMS data to ensure the message fits the guest’s journey and context.

150+
Languages for personalized WhatsApp communication
4x
Higher engagement than email or SMS
98%
Of guests open WhatsApp messages within minutes

Frequently Asked Questions

01

How long does the implementation take?

Less than 1 hour. If Viqal is already integrated with your Property Management System (PMS), the setup can be completed in less than an hour. For hotels requiring new PMS integration, please allow an additional 2-4 weeks. Our team ensures a smooth transition so you can quickly start enhancing your guest service experience.

02

What is the WhatsApp API for hotels?

The WhatsApp API for hotels lets hotels use WhatsApp to talk to guests automatically, handling questions, bookings, and more. With Viqal, everything is already set up and fully integrated with your PMS. We use the WhatsApp API to automate all guest communication from start to finish, improving guest experiences and streamlining hotel operations.

03

Can Viqal integrate with my existing hotel systems?

Yes, Viqal is designed to seamlessly integrate with a variety of hotel systems and platforms, including PMS. This ensures a cohesive and efficient operational flow. If your specific PMS is not listed yet, please make a request and we can initiate the integration process.

04

Are there any additional fees besides the listed prices?

No. There are no set up costs and also no message fees.

05

How does Viqal handle data security and guest privacy?

Viqal prioritizes data security and guest privacy by adhering to stringent industry standards and best practices. The system is designed to ensure that all guest data is encrypted, both in transit and at rest, and complies with relevant regulations such as GDPR. Viqal employs regular security audits and updates to safeguard information against unauthorized access or breaches. By implementing these robust security measures, the integration maintains the integrity of your hotel's data and upholds the trust of your guests.

06

What kind of support does Viqal offer?

Viqal provides comprehensive support to ensure a smooth integration and functionality during your subscription term. Our services include a dedicated integration specialist, 24/7 technical support, and continuous updates. We aim to empower your team to leverage Viqal's full potential from day one.