Turn guest questions into revenue.

Viqal offers the right extra at the right moment, posts it to the folio and tells the team who delivers it.

PMS
Breakfast€18 per person
Folio+€72 added
Staff taskPrepare breakfast, Room 214
11:21
67
Grand Hotelonline
Today
Is breakfast included?
11:20
It isn't included in your rate, but I can add it to your stay. Here are the details.
11:20
🍳 Breakfast

Served 7:00 to 10:30 in the restaurant, for everyone on your booking.

€18 per person, per morning

11:20
Add breakfast to my stay
Grand Hotel🍳 Breakfast
Add breakfast to my stay
11:21
Message
Trusted by
Hotels in 15+ countries
+101%Increase in spa revenue from upselling after using Viqal
Al Alba HammamGerardo Narváez, Property ManagerRead the story
Property›Upsells+ Add upsell
BreakfastDining · €18 per person
Sync
Late check-out until 15:00Late check-out · €45 per stay
Sync
Hammam ritualSpa · €70 per person
Sync
Canal boat tourTours · Partner · not charged, counted at €30
Manual
Table at Le JardinDining · not charged, counted at €60
Manual

Your catalogue, from your PMS.

Products sync in with their price and type, and prices stay managed in the PMS. Rewrite the name and description for guests if you like.

Add the rest by hand: a partner tour, a restaurant table, a cot.

Offered when it's relevant.

“Where can I park?” gets valet. You set the words that trigger each upsell, and the house rules the AI follows before it sells.

Ask how many people and any allergies first.Kitchen needs 12 hours notice.Never promise a room before 11:00.
Or send them in journeys and campaigns
Where can I park? We're coming by car.
10:12
Valet parkingWe'll park your car and bring it back when you need it. €35 per day.
Which day are you arriving? I'll make sure the valet is ready.
10:12
Add valet

On the folio, automatically.

When the guest accepts, the charge posts to their folio in the PMS. No retyping at the front desk, nothing missed at checkout.

Reservation 726Lucia Moretti · Room 214
FOLIOAMOUNT
Superior Double, 3 nights€540.00
City tax€38.40
Breakfast × 2Posted by Viqal from WhatsApp · 19:05€36.00
Balance€614.40
Breakfast for 2, Room 214
OpenFrom upsell
ASSIGNED TOKitchen
DUETomorrow, 7:30
Note: one guest is gluten free
19:05Thursday 2 October
WHATSAPPnow
Maison Noir TasksKitchen: Breakfast for 2, Room 214. Tomorrow 7:30.

The kitchen knows immediately.

The same tap creates a task for the right department, with a deadline. Kitchen, spa, reception or your transfer partner gets a WhatsApp.

See how Tasks work

Every upsell counted.

Revenue per upsell in Analytics. The restaurant tables and partner tours count too, at the value you set.

Upsell revenueSeptember · Maison Noir
Breakfast€2,412
Late check-out€1,620
Hammam ritual€1,260
Valet parking€805
Table at Le Jardin€540
Tracked value, no charge through the PMS
Example figures for a fictional property.
Hotel lobby

“One of the best companies when it comes to WhatsApp and upselling solutions.”

Moamen Magdy
Suknai Hotels & Resorts
Read the customer stories

Questions

Does it work with our PMS?
+

Product sync and folio posting work with connected PMS systems. Without a sync, you add upsells by hand.

Will the AI push offers on every guest?
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No. It offers when the topic comes up, or in the journey messages you set up.

Can we sell things we don't charge through the PMS?
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Yes. Restaurant tables and partner tours work as no-price upsells, with a tracked value so they show up in reporting.

Who delivers it?
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A task goes to the department you choose, with a deadline, and they get a WhatsApp alert.

Asked, sold, charged, delivered.