By integrating Viqal’s Virtual Concierge with Clarity PMS, Hazlewood Castle streamlined guest communication, significantly reduced reception workload, and uncovered potential to enhance guest experience with proactive upselling strategies.
Hazlewood Castle Hotel & Spa is nestled in 77 acres of stunning woodland in the heart of the Yorkshire countryside between Leeds and York.
Offering 32 beautiful rooms and suites, the delightful Vavasour restaurant and a lounge bar.
Escape to the sanctuary of Imagine Spa or embrace your sense of adventure in the Castle grounds with Live for Today outdoor adventure activities.
Hazlewood Castle’s reception team was overwhelmed by repetitive inquiries, leaving little time for guest engagement and upselling. They needed a solution to reduce workload, improve efficiency, and identify ways to boost incremental revenue, which also seamlessly integrates with Clarity PMS.
Viqal’s Virtual Concierge automated 83% of guest inquiries, saving 21 hours of staff time each month and allowing the team to prioritize high-value tasks. Additionally, the AI identified clear opportunities for upselling during peak times, such as dining and spa bookings, which can be addressed with in-chat offers and proactive messaging. The implementation demonstrated immediate impact by improving operational efficiency and paving the way for enhanced guest satisfaction and revenue growth.
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