Viqal's Virtual Concierge at The Stock Exchange Hotel handled more than 83% of all guest inquiries.
The Manchester Stock Exchange was built between 1904 and 1906, on a design by “Bradshaw, Gass and Hope” and was opened ceremoniously on the 13th December 1906.
The exquisite example of Edwardian Baroque architecture was purpose built as a symbol of confidence in the future of a growing Manchester, which at the time was the 9th most populous city in the world.
Stock Exchange Hotel pays homage to the rich history of the Grade II listed building, both in style and spirit.
”
The Stock Exchange Hotel was facing two competing demands: routine guest communications eating into front-desk time, and a new restaurant — Tender — that needed steady reservation flow.
Manual processes were overwhelming staff while limiting their ability to drive upsells or build the restaurant's bookings.
Viqal's Virtual Concierge was deployed to handle routine guest inquiries automatically while also taking on the upsell layer — including driving reservations for Tender. The setup gives front desk back the bandwidth to focus on high-touch service, while automated outreach handles the revenue-generating moments.
Guests message the hotel for normal stay-related questions and receive timely answers without staff drafting each one. Within the same channel, Viqal surfaces upsell options and Tender reservation opportunities at the right moments — turning the messaging layer into a steady revenue contributor rather than a cost centre.
The hotel got the operational lift it needed while opening a new revenue path through the restaurant and upsell flows.
.avif){kind=spacer}
