Estimate your monthly WhatsApp Business bill before you commit. Plug in your room count, occupancy and guest mix — get a per-stay and per-room number in real time, with a category-by-category breakdown.
We use Meta's published per-message rates by country and message category, blended by your guest mix. No phone-number fees or platform costs are included — just the conversation fees Meta bills directly.
Meta charges different rates per country and per message category (Utility vs Marketing). We use the rate card effective Apr 1, 2026 across 30 country/region buckets.
Your guest-share percentages weight each country's rate into a single blended Marketing and Utility rate, applied to every stay this month.
Monthly stays = rooms × occupancy × 30 nights ÷ average stay length. Each stay receives the messages you've configured above.
Viqal's pricing is based on the number of rooms at your property. This volume-based structure ensures that the price per unit automatically decreases for larger hotels, providing maximum value.
Message delivery fees for WhatsApp and SMS are external charges from Meta/SMS carriers and are not included in your subscription. You can choose either the Variable Rate (pay at cost) or the Fixed Rate option.
No. We do not charge any setup, installation, or hidden fees. Our team ensures a seamless onboarding process at no additional cost for all tiers.
We use Stripe and accept all major Credit Cards globally. We also accept the digital wallet Link (for fast, one-click payments), and local European bank debit methods including iDEAL (Netherlands), giropay (Germany), Bancontact (Belgium), BLIK/Przelewy24 (Poland), and global Bank Transfer (via SEPA and other networks).
Viqal prioritizes data security and guest privacy by adhering to stringent industry standards and best practices. The system is designed to ensure that all guest data is encrypted, both in transit and at rest, and complies with relevant regulations such as GDPR. Please see our Data Processing Agreement.
Viqal provides comprehensive support to ensure a smooth integration and functionality during your subscription term. Our services include a dedicated integration specialist, 24/7 technical support, and continuous updates. We aim to empower your team to leverage Viqal's full potential from day one.
Yes. Viqal can function without any Property Management System (PMS) integration. You can upload guests to Viqal or connect your bookings via email.
You can cancel at any time before the end of your current subscription period. We offer an optional 20% discount for annual billing. See here our standard Terms of Service.
Yes, you have three primary options for connecting guest data: Custom PMS Integration (€500 integration deposit credited back to your account; estimated 2–6 weeks for development), Email Connection (forward your booking confirmation emails to an automated Viqal inbox), or Manual Upload (upload guest and reservation lists in bulk via CSV file).
No. Viqal is an AI Assistant designed to augment your team's capabilities, not replace them. It automates up to 90% of routine inquiries and actions, which saves your team significant amounts of time. Any complex request the AI can't resolve is instantly escalated to the Team Inbox, where your staff steps in with the full conversation history.
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