Viqal turns guest messages into tasks, sends them to the right department on WhatsApp or into your PMS, and flags anything running late.
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The AI spots the request in the chat (towels, a broken AC, breakfast) and sorts it into a category. Then it tells the guest someone is on the way.
Set once which department handles each category. Reassign a task and you'll see who gets notified.
Upsells take the same route. Breakfast added means a kitchen task.
Tasks land in your PMS task module, or in Viqal's own task list. No task tool? Log it as a note on the reservation.
Every task has a deadline. Late ones show as Overdue in the inbox. If you want, they escalate to a manager after a set time.
80% of guest communication handled automatically, across their Radisson Blu portfolio.
No. They get each task as a WhatsApp alert on their phone.
Yes, tasks can go straight into your PMS task module. Without one, they go to Viqal's own task list or as a note on the reservation.
The alert goes to reception instead.
Yes. One tap on any guest message creates a task, prefilled with category, department and deadline.
Yes. Each category has its own deadline, and staff can change it on any task.
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