A front desk that doesn't sleep — in your voice, with your knowledge, at your pace. Set up in a day without an IT team. Keep the character that makes your property yours; let Viqal handle the repetitive asks.
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No engineering team, no IT ticket, no two-month implementation. Set up your knowledge base, pick the templates you want on, and go. We'll sit with you for the first weeks to tune your AI.
"Viqal has reduced our workload and improved guest experience. Guests are pleasantly surprised when they receive the initial welcome message with detailed information in their native language."
Your team handles the daytime shift — personal, on the property, eye-to-eye. Viqal handles the 3am breakfast questions, the late-arrival codes, the “what time does the spa open” messages. Real issues get routed to whoever's on duty, with the full conversation in hand.
Different properties need different voices. A boutique reads warm and local; a 5-star reads formal; a hostel reads playful. Choose a preset that matches how your team talks, or describe your own.
The platform is live in one day — that's the PMS connection, the WhatsApp Business setup, the inbox. You don't need a project manager or an IT resource.
No — boutique is actually where Viqal shows up best. Groups have ops teams and shift coverage; a 30-room property has one or two people trying to do everything. Handing the repetitive questions (arrival instructions, breakfast times, “can I check in early?”) to Viqal gives your team hours back for the things that actually make guests remember you.
The AI drafts every message, and you review and approve the voice before it goes live. Every outgoing message is signed with your duty manager's name, not “the team at [hotel]”. Guests reply to a human name, always.
They always can. Any message Viqal can't confidently handle — complaints, special requests, anything nuanced — gets routed to your on-duty team with the full conversation context. Guests can also just ask (“can I speak to someone”), and Viqal hands off immediately. This is on the Team Inbox page in detail.
Our team handles the WhatsApp compliance, the PMS connection, the AI model — you handle the hospitality.
Cancel any time before the end of your subscription period. No clawbacks, no necessary multi-year commitment. We offer Month-to-month billing.
Yes — 200+ languages. A guest messaging in Japanese gets a reply in Japanese in your voice. You can write replies in your native language and Viqal handles the translation. This is a big reason boutique hotels in tourist destinations pick us.
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