Viqal runs today across multi-property groups. One commercial agreement, one brand voice, per-property data isolation, and a central view of every conversation across your portfolio.
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Start with your flagship. Once your AI and knowledge base are approved by that team, everything replicates — templates, automations, escalation rules — across the next cohort. You carry learnings forward; you don't rebuild from scratch every time.
Group leadership sees the portfolio in aggregate — conversations handled, auto-resolve rate, languages detected, brand-voice adherence — plus every property drillable down to individual threads. Each property manager keeps their own inbox; group sees the roll-up.
"One of the best companies when it comes to WhatsApp and upselling solutions - a wonderful solution, timely follow-up, and trustworthy commitments."
Data isolation per property. EU-hosted. GDPR compliant. With per-property DPAs and consolidated billing.
A pilot on one flagship property first. Once that property's team signs off on voice and escalation rules, we deploy to the next cohort in 1–2 week waves. Typical 9-property portfolio: fully live in 8–12 weeks. No per-property IT involvement required.
Every property is a separate tenant in Viqal. Guest data, PMS credentials, knowledge base, and conversation history never cross boundaries — a reservation at property A is invisible to property B. Group-level users see aggregate analytics and can drill into any property, but guest PII access is scoped to each property's team. We never train foundational models on customer data.
One master services agreement covers the whole group, with per-property DPAs where required by local regulation. You receive one consolidated invoice per billing period, with per-property cost-centre breakdown. Pricing scales with the number of units — talk to us for a group quote.
Yes — this is the main reason groups choose us. Group marketing defines the brand voice and approves the master template library; every property inherits it. Local properties can add property-specific knowledge (directions, local restaurant partners, pet policies) without changing the voice. The dashboard shows a voice-adherence score so deviations get flagged.
Mews is live today; Opera Cloud, Apaleo, and Cloudbeds are in active development. If your group standardises on one PMS, we go live property-by-property on it. If your group runs mixed systems (common post-M&A), we can do a phased rollout that tracks each PMS's readiness. Full integration list on the Integrations page.
We do not migrate historical conversation transcripts from legacy inboxes; those stay where they are. Historical reservation data syncs from your PMS on day one — guests who check in post-launch get the full personalised experience.
It’s up to you whether you want to use a WhatsApp Business Account managed by Viqal or one owned by your group.
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