Oracle OPERA Cloud (OHIP) allow hoteliers to orchestrate the many facets of their business—including reservations, loyalty, and sales and catering—to elevate guest service and increase profitability. Designed for flexibility, Oracle OPERA Cloud (OHIP) is a great fit for hotels of all types, from independent properties to international resorts.
Ensure a smooth setup. Our onboarding expert will guide you and provide login credentials for your Viqal account.
Link your Meta Business account to Viqal so guests can interact with your verified hotel name on WhatsApp, ensuring authenticity and trust.
Connect Viqal to your property management system for real-time data access and seamless operation.
Customize responses for specific guest inquiries and set boundaries for queries best handled by your team. This enhances service precision while keeping a personal touch.
Run a test to ensure everything works correctly. Check the system's responsiveness and accuracy in handling typical guest interactions and inquiries.
Automate more than 80% of routine guest inquiries. This allows staff to focus on tasks that need a human touch, boosting productivity.
Increase revenue per booking by up to 6%. Viqal’s upselling enhances guest stays and boosts revenue with personalized service offerings.
Ease staff workload, reduce burnout, and lower turnover by automating repetitive tasks, leading to happier and more engaged employees.
Enable seamless, natural interactions for guests, enhancing their experience with immediate, accurate assistance and personalized service.
Hotels can customize guest interactions perfectly. Staff can easily take over chats when needed, balancing automation with a personal touch.
Track automated messages and those handled by staff. See how much time you saved and how many upsells the concierge made for you.