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Whether it’s WhatsApp, SMS, Facebook Messenger, or your website chat — every conversation flows into a single inbox. Your team replies from one dashboard, while guests keep chatting on their preferred channel.
90%
of guest inquiries automated by AI.
10%
of guest inquiries escalated to your team inbox.
Seamless multilingual communication — no copy-paste, no confusion.
Guests can write in their own language, and your staff reads it instantly translated.
Replies are automatically translated back into the guest’s language, so both sides communicate naturally — no extra steps, no barriers.
Tasks can be created directly from any chat or guest issue, complete with priority, internal notes, and full guest details visible instantly. Your team always knows what needs attention, what’s already in progress, and what’s resolved.
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An AI concierge bot for hotels is a digital assistant that uses artificial intelligence to provide guests with a range of services typically offered by a human concierge. These services can include answering questions, making recommendations, booking reservations, and providing information about the hotel and local area.
The digital concierge for hotels is designed to be highly conversational and can interact with guests through chat interfaces on various platforms, such as hotel websites, mobile apps, or messaging services.
An AI concierge for hotels is a smart choice because it enhances the guest experience through quick and efficient responses to inquiries and issues. It offers personalized services like recommendations and language translation, making each guest’s stay unique and enjoyable.
AI in virtual concierge services helps hotels save on costs by automating routine tasks, freeing up staff to focus on more important duties. AI concierges also contribute to operational improvements by providing valuable insights from data analysis.
AI concierge services enable hotels to deliver better service, increase customer satisfaction, and potentially boost revenue. All these factors make hotel concierge software an excellent tool for modernizing services that contribute to a hotel’s brand and reputation.
