AI that knows your hotel and guests.

It answers guests on WhatsApp in their own language, and it books, charges and updates your PMS while it does.

Start free trialWatch 10-minute demo
16:43
67
Maison Noir online
Today
We're celebrating our anniversary tomorrow. Is there somewhere nice to have dinner at the hotel?
16:42
Happy anniversary! Our own restaurant serves dinner from 17:00 to 23:00. I can book a table for you.
16:42
🍽 Maison Noir Restaurant
Enjoy a meal at our restaurant during your stay.
Dinner 17:00 to 23:00, reservation required
16:42
See the dinner menu
Book a table
Context used
Guest profile Anniversary noted
Hotel knowledge Restaurant details
Trusted by
Hotels in 15+ countries

Grounded in your hotel's knowledge.

Viqal builds its knowledge from what you already have. You edit anything that is not right, and when an answer is not there, it says so instead of making one up.

Your website

Rooms, facilities, policies and directions, imported from your own site.

Imported
Booking.com listing

Amenities, house rules and descriptions, imported from your listing.

Imported
PMS sync

Connect your PMS so Viqal can use live hotel data in conversations.

PMS connected

Choose your AI personality.

Pick a preset or describe your own voice. It applies to every conversation, in every language.

Boutique / Design hotelWarm and personal, with a local voice. Treats guests as regulars.
Current
Luxury / 5-starFormal and refined. Mr. and Ms., anticipates needs.
Business hotelEfficient and professional. No small talk, 24-hour time.
CustomDescribe your own voice and tone.

Handles most guest inquiries. Knows when to hand off to your team.

A leaking shower, a complaint, anything that a human needs to handle. Viqal stops and escalates the conversation to your team with the full thread.

See the Team Inbox
~90%handled by Viqal
~10%passed to your team, with context
+101%Increase in spa treatment upsells at Al Alba
80%Fewer guest questions coming in from Booking.com
Hotel lobby

“What has been the evolution of revenue for extras at Al Alba since Viqal started? Here are the upsell results. Restaurant +71%. Spa +101%.”

Gerardo NarváezHotel Marketing & Revenue Manager, Al Alba HammamRead the customer stories

See it answer your hotel's questions.

Start free trialWatch 10-minute demo
Connects to
WhatsApp, SMS and RCS. 200+ languages.
MewsOperaProtelCloudbedsKross BookingWubookWebhotelierBooking Experts
All integrations