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Automate every stage of the guest experience — from check-in to upsells — via WhatsApp. Viqal helps your team do more, with less.
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Upselling & Extras: Promote breakfast, parking, or room upgrades in context, based on stay data and timing.
Online Check-In: Automate digital check-ins and confirmations before arrival.
Invoice Sharing: Send guests their invoices instantly in WhatsApp when they ask, or automatically after checkout.
Service Requests: Guests can report issues directly in WhatsApp, with automatic escalation when required.
Staff Takeover: Staff can step in when needed, while AI handles routine conversations.
Post-Stay Follow-Up: Automatically thank guests, request reviews, or offer return discounts after departure.
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The AI Public Assistant is designed for people who aren’t yet staying at your property; website visitors, event guests, or members of a group booking. Through the web chat widget, visitors can ask questions, check availability, or get booking help directly on your website. On-property walk-ins or guests in group bookings, can scan a QR code or click a link to connect via WhatsApp, where the assistant instantly responds to their inquiries. It turns curiosity into conversion, helping your team capture interest before it slips away.
An AI concierge bot for hotels is a digital assistant that uses artificial intelligence to provide guests with a range of services typically offered by a human concierge. These services can include answering questions, making recommendations, booking reservations, and providing information about the hotel and local area.
The digital concierge for hotels is designed to be highly conversational and can interact with guests through chat interfaces on various platforms, such as hotel websites, mobile apps, or messaging services.
An AI concierge for hotels is a smart choice because it enhances the guest experience through quick and efficient responses to inquiries and issues. It offers personalized services like recommendations and language translation, making each guest’s stay unique and enjoyable.
AI in virtual concierge services helps hotels save on costs by automating routine tasks, freeing up staff to focus on more important duties. AI concierges also contribute to operational improvements by providing valuable insights from data analysis.
AI concierge services enable hotels to deliver better service, increase customer satisfaction, and potentially boost revenue. All these factors make hotel concierge software an excellent tool for modernizing services that contribute to a hotel’s brand and reputation.
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