For guests · 24/7 concierge

AI concierge
for hotels,
in every guest's language.

An AI concierge for hotels that answers from the first booking confirmation to checkout. On WhatsApp, in 200+ languages, grounded in your PMS and property knowledge.

Trusted by
140+ properties
01 · The guest gap

Guests expect a 5-star answer in 30 seconds. Front desks can't keep up.

01Volume
Most questions are repeats
Wi-Fi password, breakfast hours, checkout time, taxi to airport. They drown the desk. Response times stretch to hours.
02Language
Half your guests don't speak yours
Your guests are global. Your night porter speaks one language. Email translation is slow and feels transactional.
03Channel
Email + phone don't match guest behaviour
78% of guests check WhatsApp over email. The fastest channel is the one your guests already use every minute of every day.
02 · What guests get

A concierge in their pocket, before they even pack.

The first WhatsApp message arrives the moment a booking is confirmed. From there, the AI Operator answers questions, takes requests, and makes recommendations. In the guest's language. No app to download.

  • Pre-arrival: directions, parking, early check-in, dietary needs.
  • On-property: extra towels, restaurant booking, late checkout, room temp.
  • Departure: invoice, transfer, follow-up. No desk visit.
AH
Aurora House
Concierge · online
VERIFIED
Thu · 18:42
Welcome, Maria — booking #4821 confirmed for Fri–Sun.18:42
Anything we can prep before you arrive?18:42
Early check-in? Landing 11:00 from JFK.18:44 ✓✓
Done. Room ready by 10:30.18:44
AURORA HOUSE · PRE-ARRIVAL T-36H
Booking confirmation → first message, early check-in granted.
CM
Casa Mira · Rm 412
Front desk · 24/7
VERIFIED
14:02
Could we get 2 extra towels in 412?14:02 ✓✓
On the way — two minutes.14:02
Delivered. Anything else, Mr. Park?14:03
All good — thank you 🙏14:03 ✓✓
CASA MIRA · ON-PROPERTY 90 s
Towel request resolved in 90 seconds, end-to-end.
HA
Hotel Alba · Conserje
Responde en ES · EN
VERIFIED
Sáb · 19:08
¿Algún sitio para cenar cerca esta noche?19:08 ✓✓
Cala — mariscos, 5 min a pie. ⭐ 4.719:08
¿Reservo para 2 a las 20:30?19:09
Sí, perfecto. Gracias.19:10 ✓✓
HOTEL ALBA · RECOMMENDATION ES
Local restaurant, in-language — booked from chat.
PP
Pier & Pine
Guest services
VERIFIED
Sun · 11:50
Your folio for 3 nights is ready to review.11:50
Got it — minibar charge looks off?11:51 ✓✓
You're right — removed. New total $842.11:52
Perfect. Approve & check out.11:52 ✓✓
PIER & PINE · DEPARTURE −$28
Folio reviewed and approved from chat — no front desk.
03 · How language works

The guest writes in theirs. Your porter reads in yours.

Language is detected per message, not per guest. A guest who books in English, switches to Spanish at check-in, asks something in French at midnight. Each reply lands in the language they just used. No menu, no setting, no translate button.

Your hotel's voice is preserved across every language. The AI Operator is grounded in your knowledge base and PMS, so a Spanish reply about your parking is as specific as the English one. Same facts, same tone, same brand. Pair it with Journey campaigns and outbound messages auto-detect the same way.

Staff never have to switch languages to do their job. In Team inbox, your porter sees the original message and a working translation in your operating language, side by side, with the AI's reply already drafted. Reply in your language. The guest receives it in theirs. Zero friction on either end.

Side-by-side · staff view
ES
¿A qué hora puedo dejar las maletas si llego antes del check-in?
Guest asks: what time can I drop luggage before check-in?
IT
Avete una culla per il bambino? Ha 14 mesi.
Guest asks: cot for 14-month-old?
JP
近くにベジタリアン向けのレストランはありますか？
Guest asks: vegetarian restaurants nearby?
04 · Customer story
Hotel Al Alba
Spa treatment upsells increased 100%
“What has been the evolution of revenue for extras at Al Alba since Viqal started? Here are the upsell results. Restaurant +71%. Spa +101%”
Gerardo Narváez
Hotel Marketing & Revenue Manager · Al Alba Hammam
View on LinkedIn
92%
Pre-arrival questions auto-resolved
101%
Increase in spa treatment upsells
80%
Reduction in guest questions from Booking.com
05 · How a stay works with the AI concierge

From booking confirmation to checkout. One thread, one language.

STEP 01
Booking confirmed
Guest gets a WhatsApp opt-in message in their booking language. Reply once and the thread is open.
Day −7 to −1
STEP 02
Pre-arrival
AI handles directions, parking, dietary needs, transfer requests. Staff sees a digest, not 30 emails.
Day of arrival
STEP 03
On-property
Towels, restaurants, late checkout, troubleshooting. Anything operational gets a ticket; anything social gets an answer.
During stay
STEP 04
Checkout + after
Invoice, lost items, review prompt. All in the same thread.
Departure +30d
Where the AI concierge fits
AI Operator
The hospitality AI agent underneath. It reads PMS state and writes the reply.
→
Team inbox
Where staff see every conversation, in your language, with the AI's draft reply already there.
→
Journey campaigns
Outbound flows for pre-arrival, in-stay, and post-stay. Language-aware end to end.
→
Integrations
PMS, RMS, OTA and keyless connections that ground every AI answer.
→
06 · FAQ

Questions buyers ask after searching ‘AI concierge for hotels’

01How is an AI concierge different from a chatbot?+
A chatbot follows scripts and a decision tree. An AI concierge reads the guest's booking, your property knowledge, and the live PMS state, then writes an answer the way a senior receptionist would. Viqal's AI Operator escalates to a human the moment confidence drops below threshold. A chatbot just guesses.
02Does the guest need to download an app?+
No. Conversations happen on WhatsApp, where 2.7B+ people already are. The first message lands in their existing inbox; replying opens the thread. There is nothing to install, log into, or remember.
03What languages are supported?+
200+ languages live today. The AI replies in whichever language the guest writes in, and switching mid-conversation is fine. Detection happens per message, not per guest, so a thread can move between Spanish, English, and French without any setting changes.
04How does it know our property's details?+
Two sources: a knowledge base you control (Wi-Fi password, breakfast hours, parking policy, local recommendations) and a live PMS connection (room number, arrival date, billing). Answers are grounded in both. Generic answers are flagged.
05What happens when the AI doesn't know?+
It hands off to your team in your your existing inbox with full context (language, guest profile, and recent thread) instead of a guess. Hand-offs are tracked so you can train the AI on real gaps.
06Can guests reach a human if they want to?+
Always. Any guest can ask for staff and the conversation routes to your team. The AI never blocks a human request, and there is no IVR-style dead end.
07How is GDPR handled across regions?+
All conversation data is processed on EU infrastructure, with a configurable retention window per property. Guests can request deletion through the same WhatsApp thread; the request is auditable in your dashboard.
07 · Ready to see it

See an AI concierge handle your hotel's actual questions.

Book a demo
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