AI Concierge for Hotels
Automated Guest Communication
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Automate guest inquiries along the entire guest journey
Reduce overhead costs and increase revenue
Natural conversations powered by AI in 130+ languages
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A.I. Concierge for Hotels
Automate 80% of hotel guest inquiries utilizing conversational A.I. and WhatsApp.
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Boost upsell revenue.
Delight your hotel guests with automated personal recommendations and elevate revenue per booking.
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24/7 service, the entire guest journey.
A.I. Hotel Concierge alleviates your staff and delights your guests from before arrival until after departure.
Your guests love convenience
Whatsapp has the highest opening rates of any communication channel.
With WhatsApp's 98% message open rates, you are ensured of swift and efficient guest communication, simplifying how guests receive answers, modify bookings, and manage reservations or online check-ins and check-outs. Our concierge AI technology operates around the clock, automatically engaging with guests from pre-arrival through post-departure, markedly easing the staff's workload.
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Key benefits
Save Time & Costs
Automate routine guest inquiries with 60%. By automating routine guest inquiries, staff can redirect their efforts towards tasks that require a human touch, optimizing workforce productivity.
More upsell revenue
Increase revenue per booking by up to 6%. Viqal’s up-selling enriches guest stays and drives increased revenue through personalized service offerings.
Happier Staff
Ease staff workload, reduces staff burnout and reduce staff turnover by automating repetitive tasks, leading to happier, more engaged employees.
Guest Satisfaction
Enables seamless, natural interactions for guests, improving their experience by providing immediate, precise assistance and personalized service.
Customization
Hotels are empowered to tailor their guest interactions to perfection. Staff can seamlessly take over chats when needed, striking a balance between automation and personal touch.
Analytics
Keep track of messages automated and messages handled by staff. Know how much time you saved and how much up-sells the concierge made for you.
Set up within 1 hour
Set up of your AI concierge is designed to be quick and straightforward, allowing hotels to integrate the system within 1 hour.
How it works
Onboarding and login
Ensure a smooth setup. Our onboarding expert can provide guidance and login credentials for your Viqal account. Get started here.
Connect WhatsApp Business
Link your Meta Business account to Viqal so guests can interact with your verified hotel name with green checkmark on WhatsApp. This ensures authenticity and trust for your guests.
Connect your PMS
Connect Viqal to your property management system. This integration ensures the concierge system has access to real-time data and can function seamlessly.
Personalize your Concierge
Customize tailored responses to meet specific guest inquiries and define boundaries for queries best handled by your team. Elevate service precision and maintain the personal touch.
Test
Conduct a test run to ensure everything is working correctly. This step involves checking the system's responsiveness and accuracy in handling typical guest interactions and inquiries.
Frequently Asked Questions
What is an AI concierge bot for hotels?
An AI concierge bot for hotels is a digital assistant that uses artificial intelligence to provide guests with a range of services typically offered by a human concierge. These services can include answering questions, making recommendations, booking reservations, and providing information about the hotel and local area.
The digital concierge for hotels is designed to be highly conversational and can interact with guests through chat interfaces on various platforms, such as hotel websites, mobile apps, or messaging services.
Why should our hotel consider using AI concierge services?
An AI concierge for hotels is a smart choice because it enhances the guest experience through quick and efficient responses to inquiries and issues. It offers personalized services like recommendations and language translation, making each guest’s stay unique and enjoyable.
AI in virtual concierge services helps hotels save on costs by automating routine tasks, freeing up staff to focus on more important duties. AI concierges also contribute to operational improvements by providing valuable insights from data analysis.
How can AI concierges contribute to a hotel’s brand and reputation?
AI concierge services enable hotels to deliver better service, increase customer satisfaction, and potentially boost revenue. All these factors make hotel concierge software an excellent tool for modernizing services that contribute to a hotel’s brand and reputation.