Plans & pricing

No set up costs. No message fees.

Essential

For smaller hotels with essential automation needs

Starts at

€119/month

Unlimited messages per guest conversation

400 monthly credits per property*

Extra credits are €0.30 per credit*

Included in Essential:

A.I. Hotel Concierge for WhatsApp

Message inbox
Personalized Concierge
Customizable amenities
Customizable upsells
WhatsApp proactive messages
Analytics & reporting
Existing PMS integrations
*One (1) credit is consumed when a new guest conversation is initiated for a reservation with a valid WhatsApp number. Half (0.5) credit is consumed for sending a proactive scheduled message.
*Unused credits roll over to the next month, helping you balance months with fewer and higher reservation volumes.

Advanced

For medium-sized hotels with advanced automation needs

Starts at

€269/month

Unlimited messages per guest conversation

1000 monthly credits per property*

Extra credits are €0.27 per credit*

All from Essential, plus:
Reservation management
Room upgrades
Share online check-in/out options
Share digital doorkeys
*One (1) credit is consumed when a new guest conversation is initiated for a reservation with a valid WhatsApp number. Half (0.5) credit is consumed for sending a proactive scheduled message.
*Unused credits roll over to the next month, helping you balance months with fewer and higher reservation volumes.

Premium

For larger hotels with premium automation needs

Starts at

€599/month

Unlimited messages per guest conversation

2500 monthly credits per property*

Extra credits are €0.24 per credit*

All from Advanced, plus:
New PMS integrations**
*One (1) credit is consumed when a new guest conversation is initiated for a reservation with a valid WhatsApp number. Half (0.5) credit is consumed for sending a proactive scheduled message.
*Unused credits roll over to the next month, helping you balance months with fewer and higher reservation volumes.
**For new PMS integrations, an integration fee applies of €250. Only available with a minimum 12-month term.

Group

For hotel groups with at least 5,000 reservations per month.

Annually, starts at

€12,936

/year per group

Unlimited messages per guest conversation

Credit package tailored to group size and needs

Minimum 5000 monthly credits per group*

All from Premium, plus:
Manage Concierges from one dashboard
Centralized Message inbox
Custom integrations, if feasible.**
*A credit is consumed when (i) a guest conversation is initiated for a new reservation with a valid WhatsApp number or (ii) an extra proactive scheduled message is sent.
*Unused credits roll over to the next month, helping you balance months with fewer and higher reservation volumes.
**For new integrations, an integration fee applies of €250.

Essential

For smaller hotels with essential automation needs

Starts at

€107/month
€1,428 €1,284/year

Unlimited messages per guest conversation

400 monthly credits per property*

Extra credits are €0.270 per credit*

Included in Essential:

A.I. Hotel Concierge for WhatsApp

Message inbox
Personalized Concierge
Customizable amenities
Customizable upsells
WhatsApp proactive messages
Analytics & reporting
Existing PMS integrations
*One (1) credit is consumed when a new guest conversation is initiated for a reservation with a valid WhatsApp number. Half (0.5) credit is consumed for sending a proactive scheduled message.
*Unused credits roll over to the next month, helping you balance months with fewer and higher reservation volumes.

Advanced

For medium-sized hotels with advanced automation needs

Starts at

€242/month
€3,228 €2,904/year

Unlimited messages per guest conversation

1000 monthly credits per property*

Extra credits are €0.243 per credit*

All from Essential, plus:
Reservation management
Room upgrades
Share online check-in/out options
Share digital doorkeys
*One (1) credit is consumed when a new guest conversation is initiated for a reservation with a valid WhatsApp number. Half (0.5) credit is consumed for sending a proactive scheduled message.
*Unused credits roll over to the next month, helping you balance months with fewer and higher reservation volumes.

Premium

For larger hotels with premium automation needs

Starts at

€539/month
€7,118 €6,648/year

Unlimited messages per guest conversation

2500 monthly credits per property*

Extra credits are €0.216 per credit*

All from Advanced, plus:
New PMS integrations**
*One (1) credit is consumed when a new guest conversation is initiated for a reservation with a valid WhatsApp number. Half (0.5) credit is consumed for sending a proactive scheduled message.
*Unused credits roll over to the next month, helping you balance months with fewer and higher reservation volumes.
**For new PMS integrations, an integration fee applies of €250.

Group

For hotel groups with at least 5,000 reservations per month.

Annually, starts at

€12,936

/year per group

Unlimited messages per guest conversation

Credit package tailored to group size and needs

Minimum 5000 monthly credits per group*

All from Premium, plus:
Manage Concierges from one dashboard
Centralized Message inbox
Custom integrations, if feasible.
*One (1) credit is consumed when a new guest conversation is initiated for a reservation with a valid WhatsApp number. Half (0.5) credit is consumed for sending a proactive scheduled message.
*Unused credits roll over to the next month, helping you balance months with fewer and higher reservation volumes.
**For new PMS integrations, an integration fee applies of €250.

Calculate price and ROI for your personal situation

Instantly get access to the calculator

*The calculator results are based on monthly fees for annual plans, exclude proactive message campaigns, and are estimates that may not fully reflect actual outcomes. Final pricing will be confirmed upon quotation or payment.

Get started within 1 hour

Setting up your virtual concierge is quick and easy, allowing hotels to integrate the system within an hour.

How it works

Onboarding and login

Ensure a smooth setup. Our onboarding expert will guide you and provide login credentials for your Viqal account.

Connect WhatsApp Business

Link your Meta Business account to Viqal so guests can interact with your verified hotel name on WhatsApp, ensuring authenticity and trust.

Connect your PMS

Connect Viqal to your property management system for real-time data access and seamless operation.

Personalize your Concierge

Customize responses for specific guest inquiries and set boundaries for queries best handled by your team. This enhances service precision while keeping a personal touch.

Test

Run a test to ensure everything works correctly. Check the system's responsiveness and accuracy in handling typical guest interactions and inquiries.

Frequently Asked Questions

01

How long does the implementation take?

Less than 1 hour. If Viqal is already integrated with your Property Management System (PMS), the setup can be completed in less than an hour. For hotels requiring new PMS integration, please allow an additional 2-4 weeks. Our team ensures a smooth transition so you can quickly start enhancing your guest service experience.

02

Do I need a PMS integration?

No, Viqal's Virtual Concierge system can operate without a PMS integration. However, this limits some functionality. For optimal performance, integrating with your PMS is recommended.

03

Can Viqal integrate with my existing hotel systems?

Yes, Viqal is designed to seamlessly integrate with a variety of hotel systems and platforms, including PMS. This ensures a cohesive and efficient operational flow. If your specific PMS is not listed yet, please make a request and we can initiate the integration process.

04

Are there any additional fees besides the listed prices?

No. There are no set up costs and also no message fees.

05

How does Viqal handle data security and guest privacy?

Viqal prioritizes data security and guest privacy by adhering to stringent industry standards and best practices. The system is designed to ensure that all guest data is encrypted, both in transit and at rest, and complies with relevant regulations such as GDPR. Please see our Data Processing Agreement here.

06

What kind of support does Viqal offer?

Viqal provides comprehensive support to ensure a smooth integration and functionality during your subscription term. Our services include a dedicated integration specialist, 24/7 technical support, and continuous updates. We aim to empower your team to leverage Viqal's full potential from day one.