One price per property, tiered by rooms. Unlimited user seats on every plan. No setup fees, no hidden costs, cancel any time.
Your Viqal subscription includes unlimited messages — we never charge per message. Meta (for WhatsApp) and SMS carriers do, and those fees pass through to you at cost, with no markup.
WhatsApp cost calculator →Every property is different. Plug in your room count, ADR, and message volume to see exactly what Viqal returns at your hotel: net monthly impact, ROI%, and payback in days. Costs come from our published price ladder, benefits from conservative defaults across our customer base.
ROI calculator →Viqal's pricing is based on the number of rooms at your property. This volume-based structure ensures that the price per unit automatically decreases for larger hotels, providing maximum value. Use the calculator above to see your exact price.
Message delivery fees for WhatsApp and SMS are external charges from Meta and SMS carriers — they are not included in your subscription. They pass through to you at cost, with no markup from Viqal: itemised by channel and country, and invoiced alongside your subscription.
No. We do not charge any setup, installation, or hidden fees. Our team handles onboarding, PMS connection, WhatsApp Business setup, and AI tuning at no additional cost on every tier.
We use Stripe and accept all major credit cards globally. We also accept the digital wallet Link (for fast, one-click payments), and local European bank debit methods including iDEAL (Netherlands), giropay (Germany), Bancontact (Belgium), BLIK / Przelewy24 (Poland), and global bank transfer via SEPA and other networks.
Viqal adheres to industry standards for data security. All guest data is encrypted in transit and at rest, and we comply with GDPR. Data is hosted in the EU. A standard Data Processing Agreement is available on request.
Every subscription includes a dedicated integration specialist, technical support, and continuous platform updates. For larger groups, additional support arrangements can be agreed in your contract.
Yes. Viqal can function without any Property Management System integration. You can upload guests and reservations via CSV, or forward booking confirmation emails to an automated Viqal inbox that parses and imports them. PMS integration is the fastest path, but it is not required.
You can cancel at any time before the end of your current subscription period. We offer an optional 10% discount for annual billing. See our standard Terms of Service for full details. No long-term commitment, no clawbacks.
Yes, we set up new integrations on a rolling basis. For a new PMS integration there's a €500 integration deposit, and setup takes 2–6 weeks.
Viqal is designed to augment your team, not replace it. The AI handles the bulk of routine inquiries, saving your team significant time on repetitive work and letting staff focus on high-touch service. Any complex request the AI cannot handle is escalated to the Team Inbox with full conversation history — your staff always steps in when it matters.
Yes, if you're on a monthly or quarterly plan. When your season winds down and rooms sit empty, you can lower your room count so you're not paying for capacity you're not using. When you fill back up, you raise it again.
The two directions work a bit differently. Scaling up happens right away, and we only charge you the difference for the days left in your current period. Scaling down waits until your next billing period starts, so your current period keeps running at your current room count until then.
Across a full year, that lets your subscription track your open rooms instead of your peak. One thing to know: annual plans are paid upfront for twelve months at a set room count, so they don't flex mid-term. If seasonal flexibility matters more to you than the annual discount, pick monthly or quarterly.
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