Low season? Lower the number of rooms in your plan. Add more when you want.
VOLUME DISCOUNT
The rate per room drops as the count goes up.
Seasonality
Lower your room count at renewal, raise it again for peak.
Other tools
Priced on your full property size.
Viqal
Priced on the number of rooms you choose.
WhatsApp and SMS delivery is billed at cost plus a 15% administration fee, itemised by channel and country, at the end of each month. You pay for what you actually send.
Go to WhatsApp calculator →Every property is different. Plug in your room count, ADR, and message volume to see exactly what Viqal returns at your hotel: net monthly impact, ROI%, and payback in days. Costs come from our published price ladder, benefits from conservative defaults across our customer base.
ROI calculator →Three things. You choose how many rooms go on your plan, and it does not have to be every room you have. That count sets your rate per room, which drops as the count goes up. Then you pick Core or Pro, and how often you want to be billed. Quarterly saves 10% and annual saves 25%.
02
Yes. Add rooms anytime. You pay the difference for the days left in the period, prorated.
03
Yes, at your next renewal. Your current period runs on at your current count. Useful if you close rooms in the off-season.
04
Two numbers. Committed rooms are the rooms you put on your plan, set by you and paid upfront. A 200-room hotel can commit to 50. Active rooms are the rooms that actually had a guest that period, counted once each and reset every period. You pay whichever is higher, so keeping your committed count close to what you use is the cheapest option.
05
Nothing stops. Every guest is covered and the extra rooms appear on your next invoice, at a slightly higher rate than committed rooms. We alert you in the dashboard as soon as you go over, so you can raise your committed count and avoid it. Your committed count never changes on its own, so one busy month does not raise your baseline.
06
Yes. Move up to Pro at any time and you pay the difference prorated for the days left in your period. Move down to Core at your next renewal.
WhatsApp and SMS delivery is billed separately from your subscription, at cost plus a 15% administration fee. It is itemised by channel and country and invoiced at the end of each month, so you only ever pay for what you actually sent.
No. Onboarding, PMS connection, knowledge base setup and AI tuning are included on every plan.
Occupancy makes no difference. Ten rooms full every night costs the same as ten rooms half empty. You only pay more if you use more rooms than you put on your plan, and only for that period.
Viqal adheres to industry standards for data security. All guest data is encrypted in transit and at rest, and we comply with GDPR. Data is hosted in the EU. A standard Data Processing Agreement is available on request.
Every plan includes onboarding, technical support and continuous platform updates. Enterprise adds priority support and a direct support channel.
Yes. Viqal can function without any Property Management System integration. You can upload guests and reservations via CSV, or forward booking confirmation emails to an automated Viqal inbox that parses and imports them. PMS integration is the fastest path, but it is not required.
You can cancel at any time before the end of your current subscription period. Quarterly billing saves 10% and annual billing saves 25%. See our standard Terms of Service for full details. No long-term commitment, no clawbacks.
Yes. We build new integrations on a rolling basis, usually 2 to 6 weeks. There is no charge for customers on a plan of €500 or more per billing period.
Viqal is designed to augment your team, not replace it. The AI handles the bulk of routine inquiries, saving your team significant time on repetitive work and letting staff focus on high-touch service. Anything the AI cannot handle is escalated to the team inbox with full conversation history, so your staff steps in when it matters.
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