Hotel Guest Journey Automation

Automate Guest Communication

Effortless guest communication from booking to check-out — reducing staff workload.

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Set up your personal concierge in 15 min.

A Seamless Guest Journey

Virtual Concierge for hotel in WhatsApp

Automate every stage of the guest experience — from check-in to upsells — via WhatsApp. Viqal helps your team do more, with less.

Amenities & Extra's: Boost guest experience with personalized upsells and proactive messaging.

Local Tips: Offer personalized suggestions for attractions, dining, or activities via WhatsApp.

Pre-Arrival Check-In: Share online checkin options and offer digital room keys through WhatsApp.

Request Handling: Let guests request amenities, assistance, or report issues via WhatsApp.

Staff Takeover: Staff can step in when needed, while AI handles routine conversations.

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Viqal's Average Impact

Hire the equivalent of a front-of-house team in just a few clicks!

Guest inquiries automated up to
90%
Happier guests up to
+34%
Extra upsells made up to
+120%
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24/7 service, the entire guest journey.

A.I. Hotel Concierge alleviates your staff and delights your guests from before arrival until after departure.

Concierge bot for hotels automates from pre arrival to post departure
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Frequently Asked Questions

01

What is an AI concierge bot for hotels?

An AI concierge bot for hotels is a digital assistant that uses artificial intelligence to provide guests with a range of services typically offered by a human concierge. These services can include answering questions, making recommendations, booking reservations, and providing information about the hotel and local area. 

The digital concierge for hotels is designed to be highly conversational and can interact with guests through chat interfaces on various platforms, such as hotel websites, mobile apps, or messaging services.

02

Why should our hotel consider using AI concierge services?

An AI concierge for hotels is a smart choice because it enhances the guest experience through quick and efficient responses to inquiries and issues. It offers personalized services like recommendations and language translation, making each guest’s stay unique and enjoyable. 

AI in virtual concierge services helps hotels save on costs by automating routine tasks, freeing up staff to focus on more important duties. AI concierges also contribute to operational improvements by providing valuable insights from data analysis.

03

How can AI concierges contribute to a hotel’s brand and reputation?

AI concierge services enable hotels to deliver better service, increase customer satisfaction, and potentially boost revenue. All these factors make hotel concierge software an excellent tool for modernizing services that contribute to a hotel’s brand and reputation.