One inbox for every guest channel: WhatsApp, SMS, email, web chat. Synced to your PMS, automated by hospitality-specific AI, multilingual out of the box.
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WhatsApp on someone's phone. OTA messages in the extranet. Email on a desktop, SMS in a separate tool, and the front desk landline. Every guest starts over. Staff piece the history together by hand.
A guest expects an answer on WhatsApp in 30 seconds. They wait four hours for an email reply instead. The pre-arrival upsell window closes. The late-checkout request turns into a complaint at the desk.
Wi-Fi password, breakfast hours, parking, checkout time, taxi to the airport. The same dozen questions, every guest, every booking, every property.
WhatsApp threads in a single inbox. AI resolves what it can, your team handles the rest with full guest context.
Trigger by stay timeline or PMS event. WhatsApp open rates far exceed email.
Late checkout, spa, F&B, upgrades — surfaced in the guest’s thread, charged to their folio, tracked to revenue.
Plugs into your existing channels and PMS. No rip-and-replace, no long integration projects.
The first 30 seconds of a guest message are the most expensive minute of your day. Auto-handling the long tail keeps staff on the messages that matter, and median response times fall to minutes.
A late-checkout request is also an upsell. Room upgrades, F&B, spa, transfers, offered in the thread, paid in the thread, attributed in your PMS.
Wi-Fi, breakfast, parking, taxis, answered without staff time. The team keeps what only a human should handle: complaints, special requests, complex bookings.
Guests message on a channel they already use, in their own language, with full booking context. Ratings move because the interaction is better, not because you asked harder.
Most guest messaging platforms started as a web-chat widget and added WhatsApp later. Viqal started WhatsApp-first, because that's where guests already are. The rest of the system is built around that, not retrofitted to it.
The AI is grounded in your PMS, not a generic model with a friendly prompt. Ask it “what time is my checkout?” and the answer comes from the actual booking. When it doesn't know, it hands off mid-thread to your team in Team inbox with full context instead of guessing.
200+ languages are live by default. A Spanish guest writes, the AI replies in Spanish, your porter reads the working translation. Same property facts, same tone, in every language, with no context-switching for staff.
See the AI Operator →Guest messaging software pulls every guest conversation into one workspace: WhatsApp, SMS, email and web chat. It syncs that workspace with the hotel's PMS and uses AI or rules to handle repetitive replies. Hotel guest messaging software adds the hospitality layer. It knows what a booking is, what a room number means, and when to hand a thread to a person at the desk. Viqal is one implementation of the category, built WhatsApp-first.
A hotel chatbot is one feature inside guest messaging software, not a replacement for it. The chatbot answers questions. The platform is where every channel lives, where staff replies happen, and where the PMS sync is grounded. Viqal's AI Operator does the chatbot job, but the inbox, the routing and the staff workflow are the rest of the product.
Viqal has pre-built connectors for the major hotel property management systems. Connections run two ways: the AI reads live booking state (room, dates, balance) and writes back guest notes, requests and resolved tickets. A new PMS integration is typically scoped within a few weeks.
WhatsApp Business Platform is the primary channel, and where most guests prefer to message. SMS, email and web chat run the same AI logic in the same inbox. Channel choice is per guest: the system uses whatever the guest started on.
200+ languages, live today. Detection happens per message. A guest can book in English, ask in Spanish, and complain in French at midnight, and get each reply in the language they just used. Staff always see the original message next to a working translation in your operating language.
Plans start at €99/month (Messaging) and €149/month (Automation), priced per room. No setup fees, no hidden costs. WhatsApp and SMS message fees are passed through at cost, with no per-message markup. The pricing page has the current tiers, and the WhatsApp cost calculator estimates the message-fee part.
If your PMS is already connected, a boutique property can go live in about a day. A brand-new PMS integration takes longer. Multi-property groups usually run a 10 to 14 day shadow phase, where the AI drafts replies for staff to approve before auto-send turns on. No engineering work is needed from the hotel.
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via WhatsApp