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B.
Johan AndersenBooking.com · 30 Sep to 5 Oct
5.0
Cold room and no wifiLiked: The location is good and the breakfast staff were friendly.Disliked: The heating did not work for two nights and the wifi was down most of the stay.
SUGGESTED REPLY
Johan, thank you for telling us. Two nights without heating is not acceptable. Our maintenance team has replaced the unit in room 731, and we would like to make this up to you on your next visit.
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BBooking.comScores out of 10, with what guests liked and disliked.
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Unanswered 7Answered
Johan Andersen2 Oct
B5.0Cold room and no wifi
Mark Bennett30 Sep
G2★Check-in took 40 minutes
Ana Costa4 Sep
a3★The photos made the room look bigger
Elena Rodriguez1 Oct
B6.3Waited too long for help
Priya Raman1 Oct
a4★The first room had a musty smell
Sophie Laurent22 Sep
B7.6Nice stay, noisy street
Giulia Ferri25 Sep
B8.8Ottima posizione, colazione da migliorare
Giulia Ferri8.8Italian
Ottima posizione e personale gentilissimo. La colazione però è da migliorare.
SUGGESTED REPLY · ITALIAN
Grazie mille, Giulia. Siamo felici che la posizione e il nostro team le siano piaciuti. Abbiamo condiviso il suo commento sulla colazione con la cucina. A presto!
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Hi Giulia, hope your trip back was smooth. How was your stay at Maison Noir?
11:00
Great
11:02
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Questions

Which review platforms are supported?
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Booking.com, Airbnb and Google. TripAdvisor is not supported yet.

Does the AI post replies by itself?
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No. It suggests a reply. A person on your team edits it if needed and presses post.

When does my reply appear?
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Replies are public and you get one per review. Booking.com checks replies before they appear.

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From Integrations, in a few minutes. For Booking.com, add Viqal as an Extranet user. For Airbnb, sign in as host. For Google, sign in with your Business Profile account.

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