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A.I. WhatsApp Concierge for Cloudbeds

Integrate Viqal with Cloudbeds to Automate Guest Communication and Boost Upsells in your hotel.
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Simplify hotel guest communication with a Viqal x Cloudbeds integration. From booking to check-out, streamline processes and provide a seamless guest experience.

Properties using Viqal integrated with Cloudbeds

A Seamless Guest Journey

Virtual Concierge for hotel in WhatsApp

Automate every stage of the guest experience — from check-in to upsells — via WhatsApp. Viqal helps your team do more, with less.

Amenities & Extra's: Boost guest experience with personalized upsells and proactive messaging.

Local Tips: Offer personalized suggestions for attractions, dining, or activities via WhatsApp.

Pre-Arrival Check-In: Share online checkin options and offer digital room keys through WhatsApp.

Request Handling: Let guests request amenities, assistance, or report issues via WhatsApp.

Staff Takeover: Staff can step in when needed, while AI handles routine conversations.

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A Touchless Guest Journey

A Virtual Concierge eases your staff's workload and delights your hotel guests from before arrival to after departure.

Concierge Virtual for hotels automates from pre arrival to post departure
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Viqal's Impact

Hire the equivalent of a front-of-house team in just a few clicks!

Guest inquiries automated up to
95%
% of guests that loved using Viqal’s concierge
93%
Extra upsells made up to
+120%
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Automate Guest Services

Ease staff workload by automating up to 90% of guest inquiries with AI and WhatsApp.

Guest inquiries

Our online concierge chats naturally with your guests using conversational A.I. on WhatsApp, offering top convenience and service.

Hotel services

Our online concierge provides guests with easy access to all your hotel amenities directly in WhatsApp, ensuring top convenience and exceptional service.

Full automation and integration

Automate tasks like booking changes and check-ins from guest chat to PMS. The system smartly knows when to hand over the chat to staff.

Virtual Concierge for hotels for natural conversations with your guests
Offer your hotel services conveniently in the Virtual Concierge
Virtual Concierge Service is seamlessly integrated with your hotel tech stack
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The perfect upsell at the right time

Delight your hotel guests with automated personal recommendations and elevate revenue per booking.

Upsell list

Create a curated list of upsell options to enhance the guest experience, offering convenient personal extras at their fingertips.

Proactive messages

Send personalized messages to guests with recommendations, timely info, and requests for feedback.

In-chat offers

Our Virtual Concierge spots upsell chances and smartly promotes your amenities and extras in guest chats.

Upselling with Virtual Concierge
Online Concierge sending proactive messages
Web Concierge can detect optimal moments to upsell
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Get Verified on WhatsApp with Viqal

Connect Your Hotel's WhatsApp Business Account with Blue Checkmark Verification

Viqal's Virtual Concierge in a Whatsapp interface. The leading hotel chatbot.

Viqal is an authorized WhatsApp Solution Provider, allowing hotels to quickly and easily set up a verified WhatsApp Business Account. With just a few clicks, link your Meta Business account, verify your hotel’s own number and name, and gain the trusted blue checkmark. Enhance guest communication through a seamless and professional messaging experience, all managed via Viqal’s intuitive platform.

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Frequently Asked Questions

01

What are the excluded WhatsApp/SMS delivery fees?

We keep pricing fully transparent. The cost of message delivery (WhatsApp and SMS) depends on factors like the recipient’s location. These charges include the official Meta WhatsApp fees, SMS carrier fees, and the Twilio infrastructure fees required to deliver messages reliably. The total monthly usage fees will be automatically added to Viqal’s invoice based on actual message volume. You can find more information on pricing of WhatsApp delivery and SMS delivery.

On average, you can expect these fees to be around €0.60/room per month for properties in Europe, and around €0.25/room per month for properties in the Americas, GCC, and Oceania. Actual costs may vary depending on your message volume and recipient locations.

02

How does Viqal handle data security and guest privacy?

Viqal prioritizes data security and guest privacy by adhering to stringent industry standards and best practices. The system is designed to ensure that all guest data is encrypted, both in transit and at rest, and complies with relevant regulations such as GDPR. Please see our Data Processing Agreement here.

03

What kind of support does Viqal offer?

Viqal provides comprehensive support to ensure a smooth integration and functionality during your subscription term. Our services include a dedicated integration specialist, 24/7 technical support, and continuous updates. We aim to empower your team to leverage Viqal's full potential from day one.