With Viqal integrated into MEWS, guests now check in through WhatsApp, doubling completion rates and cutting manual work at reception.
El Josemari Youth Hostel is a high-traffic property in Palma de Mallorca, welcoming over 1,200 monthly reservations across 86 beds. With such guest volume, manually handling check-ins and common questions became a bottleneck for staff.
Seamlessly integrated with MEWS, Viqal’s AI Concierge now automates 87% of guest inquiries — by guests using Viqal’s AI Concierge directly through WhatsApp. Their staff uses the MEWS’ native messaging inbox (there is an option to use Viqal’s inbox or MEWS’). Guests complete online check-in via MEWS, get key info proactively, and receive smart upsell offers at the right time — all without needing human intervention.
Before Viqal, El Josemari Youth Hostel struggled with online check-ins. Guests often missed the online check-in links sent by email, meaning most arrivals still had to be processed manually at the front desk. This slowed down staff, especially during peak check-in hours.
Now, with Viqal seamlessly integrated into MEWS, the hostel can share unique, dynamic MEWS online check-in links directly via WhatsApp. Guests receive their personal check-in link in the same channel they use to ask questions, making it frictionless to complete. As a result, online check-ins have doubled, front desk workload has dropped, and staff can focus more on guest experience instead of repetitive admin.
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