Thanks to Viqal’s virtual assistant, guests at Here&There Properties enjoy a smoother and more predictable arrival experience. The assistant automatically sends the right details - check-in instructions, access codes, and local guidance - when guests need them.
Here&There Properties is a high-demand portfolio spread across Italy’s most sought-after destinations, managing 60+ curated apartments and villas across coastal towns, city centers, and countryside escapes.
By centralizing its portfolio under a premium management model, Here&There delivers a seamless stay for travelers and a hands-off, high-return experience for property owners
Here&There Properties was handling a constant flow of repetitive pre-arrival questions arriving from multiple booking platforms. Guests asked about the same check-in details, access codes, and arrival instructions, and answering each one manually pulled the team away from higher-value work.
With 60+ apartments and villas across Italy — each with its own quirks — the team needed a way to deliver consistent information at scale without losing the flexibility to handle each property's specifics.
Viqal's virtual concierge was integrated via email, fitting the portfolio's existing communication flow. The setup automates delivery of key information at the right moment in the guest journey, ensuring every guest receives clear, accurate instructions before arrival, regardless of which platform they booked through.
The system adapts per property, from compact city studios to large standalone villas, so the experience stays personal even as the portfolio grows.
Each property — apartment, villa, country escape — gets the right pre-arrival content delivered automatically. Guests receive their instructions at the right moment without staff intervention; the team only steps in when a guest needs something the automation can't anticipate.
This works because the model adapts cleanly to each property type rather than imposing a single template across very different stays.
Repetitive guest communication is handled automatically across the portfolio. The team focuses on guest experience and property operations rather than re-typing the same arrival information.
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