WhatsApp campaigns, without the manual work.

Set up automated guest journeys, or send targeted campaigns to the guests you want to reach.

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10:00
67
Maison Noir online
Today
Hi Bram, it's been a few months since your last stay at Maison Noir Amsterdam. We'd love to host you again, here are some rooms we think you'd like:
10:00
City View 28m² · espresso bar · soaking tub
See availability
Tell me more
Junior Suite 35m² · lounge area · rainfall shower
See availability
Tell me more
Reply STOP to opt out
Segment Past guests, 6 months · 1,247
Template Rooms carousel
Sent 10:00, local time
Trusted by
Hotels in 15+ countries

Build the journey once.

Set up the messages that happen before, during and after a stay. Each step fires on a real PMS event, in the guest's language.

Guest Journey Your AI automation flow, grouped by lifecycle stage.
1
Pre-arrival From booking until check-in 2 steps
Booking confirmation
Fire immediately at the booking Booking confirmation
Active
Arrival info
Fire on check-in day at 10:00 Arrival info
Active
Add pre-arrival step
2
Arrival Check-in day 1 step
Complimentary services
Fire 15 minutes after actual check-in Complimentary services
Active
Add arrival step
3
In-house During the stay 2 steps
First day check-in
Fire 1 day after scheduled check-in proactive message 2
Active

Automated journeys. Messages fire from real PMS events such as booking, arrival and checkout.

One-off campaigns. Send a message to a selected group whenever you need to.

Templates for every guest moment.

Pre-arrival, in-stay and post-stay messages, ready to use.

Before arrival

Set the tone before they arrive.

Choose when the first message lands. Set it around booking, arrival or any other point in the guest's stay.

WelcomeArrival timeDigital check-inTransfersDietary asksRegistration card
Welcome, Bram! We're looking forward to hosting you on Friday.
14:09
When are you arriving? Standard check-in starts at 3:00 PM. Earlier arrivals can leave luggage at reception.
14:30
15:00, standard check-in
22:00, late arrival
Confirm arrival time
We hope you had a great first day with us. Tonight at Maison Noir Kitchen, available 18:00 to 22:00. Choose your menu and reserve a table:
17:30
Tasting menu 5 courses · €85
Reserve a table
Vegan menu Plant-based, 4 courses
Reserve a table
During the stay

Be useful while they're with you.

Choose when it should trigger. Set a time during the stay, or trigger it from a PMS event such as check-in.

Guests can reply and keep the conversation going with Viqal or your team.

Restaurant carouselSpa availabilityBreakfast hoursBookable activities
Replies become bookings, see Upselling
After checkout

Close the loop. Earn the review.

Ask one good question after checkout, then route the answer. Promoters get a one-tap review CTA. Anything below that opens an internal thread for the GM.

Review requestRating pollLoyalty offerReturn-stay offer
Hi Bram, hope your trip back was smooth. How was your stay at Maison Noir?
11:00
Okay Could be better
Great
11:02
We're thrilled you enjoyed your stay, Bram. Would you share your experience? It takes 30 seconds.
11:02
Leave a review

Reach the guests most likely to book.

Pick a status window, narrow it with PMS fields, and the count updates live. No stale exports, no accidental sends.

Who receives it? Live segment
Past guests, 6 months · 3,104 In-house now · 184 Arriving next 7 days · 247 Checking out today · 41
Spa service usedisyes
Last visit≥6 months ago
LanguageisEnglish
Refreshed 2m ago 412 guests match

Room type, language, loyalty tier, booking source, stay length, past-stay count. Any PMS field your property maintains, plus signals like opened, replied and booked upsell.

Hotel lobby

“Viqal has reduced our workload and improved guest experience. Guests are pleasantly surprised when they receive the initial welcome message with detailed information in their native language.”

Hazlewood CastleYorkshire, UKRead the customer stories

Right message. Right guest. Right moment.

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