Thanks to Viqal’s virtual assistant, guests at Here&There Properties enjoy a smoother and more predictable arrival experience. The assistant automatically sends the right details - check-in instructions, access codes, and local guidance - when guests need them.
Here&There Properties is a high-demand portfolio spread across Italy’s most sought-after destinations, managing 60+ curated apartments and villas across coastal towns, city centers, and countryside escapes.
By centralizing its portfolio under a premium management model, Here&There delivers a seamless stay for travelers and a hands-off, high-return experience for property owners
The team at Here&There Properties was handling a constant flow of repetitive pre-arrival questions coming from different platforms, which made the communication process slow and time-consuming. Guests often needed the same check-in details, access codes, and arrival instructions, and delivering all of this manually took attention away from more important tasks.
With Viqal’s virtual concierge integrated via email, the company automates the delivery of key information and ensures every guest receives clear, accurate instructions at the right moment. This reduces the operational load on the team and makes arrivals smoother and more predictable.
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