Suknai’s teams were handling guest messaging manually across properties, from pre-arrival queries to upselling and local info. This limited their ability to scale communications, respond quickly, and convert guest interest into upsells.
With Viqal, that changed.
Fully integrated with Oracle Opera, Viqal’s AI Concierge handles routine guest questions and upselling automatically through WhatsApp — the channel guests actually use.
The result?
- Fewer calls to front desk
- Faster, 24/7 answers to guest questions
- Smart upselling via WhatsApp
- Time saved and higher guest satisfaction across properties