The Solon House reduced check-in questions and improved guest reviews.

The Solon House-Self check-in in Athens offers family rooms with air-conditioning, private bathrooms, and free WiFi. Each room includes a tea and coffee maker, hairdryer, and a work desk. Guests can enjoy a terrace with mountain and city views, balcony, and outdoor furniture. The hotel provides a kitchen with a stovetop, dining table, and sofa bed. Additional amenities include a TV, electric kettle, and wardrobe. Located in the city centre, the hotel is a 6-minute walk from Omonia Square and 29 km from Eleftherios Venizelos Airport. Nearby attractions include the Epigraphical Museum and National Technical University of Athens.

With multiple properties and unique setups per building, the team was spending too much time answering repetitive questions and managing check-in instructions. Guests regularly missed or ignored written instructions and called staff with the same questions, often late at night. Some buildings required a separate app to access the main door, which increased confusion and created stressful moments where guests were left waiting outside.

This didn’t just cost time. It risked first impressions, staff overload, and guest reviews.

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Viqal automated and centralized guest communication using WhatsApp, the channel most guests are already using. Instructions were delivered clearly and at the right moment, while the AI handled follow-up questions instantly. Detailed guidance and videos are shared when guests ask, preventing information overload while ensuring help was always available.

The team retained full control over content while removing the need for constant manual replies.

Check-in became smoother and less stressful for both guests and staff. Guests feel supported even without a front desk, creating a calmer arrival experience.

Most importantly, guest reviews improved. After seeing the results at Solon House, the company rolled Viqal out to additional properties.

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