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Mews integration for guest messaging

Connect Viqal to Mews and automate guest conversations and upsells on WhatsApp using live reservation and guest data.

Available on the Mews Marketplace →

Connect Viqal to Mews and automate guest conversations on WhatsApp using live reservation, guest and availability data.Connect Viqal to Mews and automate guest conversations on WhatsApp using live reservation, guest and availability data.

Once connected, Viqal works from live booking data and syncs with your PMS.

Grounded

Answers from live booking data

It reads the guest’s reservation and replies from real data, not a canned script.

Revenue

Upsells priced against live availability

Upgrades and add-ons show up only when they’re actually bookable, so guests never get offered something they can’t have.

Whole stay

Before, during, and after

Pre-arrival details, in-stay requests, post-stay follow-up. One thread per guest, start to finish.

Multilingual

200+ languages, per message

Each guest gets answered in their own language automatically. No menus, no setup.

Handoff

Clean handoff when a person’s needed

When something needs judgement, the conversation moves to your team with the full context attached.

No workload

No added front-desk work

Routine questions get handled on their own. Staff only see the conversations that actually need them.

Viqal features
AI Concierge
Answers guest questions using your hotel’s information, 24/7.
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Team inbox
One place for your team to see and handle every guest conversation.
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WhatsApp campaigns
Send automated messages throughout the guest journey or to selected guests.
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Upselling
Offer upgrades, late check-outs, F&B and other extras directly in the guest chat
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05 · FAQ

Questions Mews hotels ask

01
Can I use WhatsApp for guest messaging with Mews?
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Yes. Viqal connects to Mews and handles guest conversations on WhatsApp, working from your live Mews reservation and guest data.
02
How do I automate guest messaging for a Mews hotel?
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Connect Viqal to Mews. It reads your Mews reservations and guest data and answers guests on WhatsApp, so routine messages don’t all land on the front desk.
03
Is there an AI assistant that works with Mews?
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Viqal is an AI Operator that works with Mews. It answers guest questions from live booking data and hands off to your team when a person’s needed.
04
What does the Mews + Viqal integration cover?
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Viqal reads live reservations, guest details, and availability from Mews, and works over WhatsApp before arrival, during the stay, and after checkout.
05
Do guests need an app to message a Mews hotel?
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No. Guests message on WhatsApp — no app to download, no login.