Viqal works two ways with Mews. It reads your live reservations and guest data, then acts on it over WhatsApp: answering guests, handling requests, and keeping the team in sync so nobody’s copying things over by hand.
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Mews is a property management system designed to simplify and automate all operations for modern hoteliers and their guests. From the booking engine to check-out, from front desk to revenue management, every process is easier, faster and more connected.
Dont use Mews yet? Book a call with Mews through Viqal.
Once connected, Viqal works from live booking data and syncs with your PMS.
Grounded
Answers from live booking data
It reads the guest’s reservation and replies from real data, not a canned script.
Revenue
Upsells priced against live availability
Upgrades and add-ons show up only when they’re actually bookable, so guests never get offered something they can’t have.
Whole stay
Before, during, and after
Pre-arrival details, in-stay requests, post-stay follow-up. One thread per guest, start to finish.
Multilingual
200+ languages, per message
Each guest gets answered in their own language automatically. No menus, no setup.
Handoff
Clean handoff when a person’s needed
When something needs judgement, the conversation moves to your team with the full context attached.
No workload
No added front-desk work
Routine questions get handled on their own. Staff only see the conversations that actually need them.
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