Reduce reservation change inquiries via email and phone by 60%
Autonomous guest communication in 130+ languages
Reduce overhead costs and increase revenue
Viqal's Virtual Concierge significantly reduces reservation changes via phone and email by 60%, enabling hotel staff to focus more on personal guest service and less on administrative tasks.
Offer guests a swift, contactless check in procedure directly from their devices, eliminating the need for front desk interactions. This not only enhances guest convenience and safety but also streamlines hotel operations and reduces staff workload.
Quickly address in-stay service issues. It assesses and autonomously resolves room problems or swiftly contacts the appropriate department for rapid resolution, ensuring guest satisfaction and operational efficiency.
During a guest's stay, Viqal's Hotel Concierge skillfully identifies opportunities for in-stay upselling, offering personalized recommendations that enhance the guest experience while driving additional revenue for the hotel.
Post-stay, Viqal's Hotel Concierge gathers feedback and guests can also be encouraged to leave reviews, aiding in service improvement and enhancing guest experiences for future stays.
After guests' stays, the system proactively offers loyalty program signups, showcasing benefits and personalized incentives. This strategy enhances customer retention and fosters long-term guest relationships.
Leveraging WhatsApp's impressive 98% open rates, we ensure swift and efficient communication, simplifying how guests receive answers, modify bookings, and manage reservations or online check-ins and check-outs. Our AI technology operates around the clock, automatically engaging with guests from pre-arrival through post-departure, markedly easing the staff's workload.
Viqal makes a two-way integration with PMS, CRM, and CRS systems, offering a unified solution for superior guest service and streamlined hotel management.
Automate routine guest inquiries with 60%. By automating routine guest inquiries, staff can redirect their efforts towards tasks that require a human touch, optimizing workforce productivity.
Increase revenue per booking by up to 6%. Viqal’s up-selling enriches guest stays and drives increased revenue through personalized service offerings.
Ease staff workload, reduces staff burnout and reduce staff turnover by automating repetitive tasks, leading to happier, more engaged employees.
Enables seamless, natural interactions for guests, improving their experience by providing immediate, precise assistance and personalized service.
Hotels are empowered to tailor their guest interactions to perfection. Staff can seamlessly take over chats when needed, striking a balance between automation and personal touch.
Keep track of messages automated and messages handled by staff. Know how much time you saved and how much up-sells the concierge made for you.
15 minutes
Begin by following the step-by-step instructions to set up your domain and input basic custom instructions tailored to your property's specific needs.
15 minutes
Connect Viqal to your property management system. This integration is crucial for the system to access real-time data and function seamlessly.
15 minutes
Customize tailored responses to meet specific guest inquiries and define boundaries for queries best handled by your team. Elevate service precision and maintain the personal touch.
15 minutes
Conduct a test run to ensure everything is working correctly. This step involves checking the system's responsiveness and accuracy in handling typical guest interactions and inquiries.
Ongoing
Our support team is ready to assist post-setup. Reach out to our technical support via email, phone, or live chat for any inquiries, ensuring a continuous, hassle-free user experience.
Less than 1 hour. If Viqal is already integrated with your Property Management System (PMS), the setup can be completed in less than an hour. For hotels requiring new PMS integration, please allow an additional 2-4 weeks. Our team ensures a smooth transition so you can quickly start enhancing your guest service experience.
Yes, Viqal is designed to seamlessly integrate with a variety of hotel systems and platforms, including PMS. This ensures a cohesive and efficient operational flow. If your specific PMS is not listed yet, please make a request and we can initiate the integration process.
Viqal prioritizes data security and guest privacy by adhering to stringent industry standards and best practices. The system is designed to ensure that all guest data is encrypted, both in transit and at rest, and complies with relevant regulations such as GDPR. Viqal employs regular security audits and updates to safeguard information against unauthorized access or breaches. By implementing these robust security measures, the integration maintains the integrity of your hotel's data and upholds the trust of your guests.