Pricing

Viqal's pricing is based on the number of rooms at your property. This volume-based structure ensures that the price per unit automatically decreases for larger hotels, providing maximum value.

Message delivery fees for WhatsApp and SMS are external charges from Meta/SMS carriers and are not included in your subscription. You can choose either the Variable Rate (pay at cost) or the Fixed Rate option.

No. We do not charge any setup, installation, or hidden fees. Our team ensures a seamless onboarding process at no additional cost for all tiers.

We use Stripe and accept all major Credit Cards globally. We also accept the digital wallet Link (for fast, one-click payments), and local European bank debit methods including iDEAL (Netherlands), giropay (Germany), Bancontact (Belgium), BLIK/Przelewy24 (Poland), and global Bank Transfer (via SEPA and other networks).

Viqal prioritizes data security and guest privacy by adhering to stringent industry standards and best practices. The system is designed to ensure that all guest data is encrypted, both in transit and at rest, and complies with relevant regulations such as GDPR. Please see our Data Processing Agreement.

Viqal provides comprehensive support to ensure a smooth integration and functionality during your subscription term. Our services include a dedicated integration specialist, 24/7 technical support, and continuous updates. We aim to empower your team to leverage Viqal's full potential from day one.

Yes. Viqal can function without any Property Management System (PMS) integration. You can upload guests to Viqal or connect your bookings via email.

You can cancel at any time before the end of your current subscription period. We offer an optional 20% discount for annual billing. See here our standard Terms of Service.

Yes, you have three primary options for connecting guest data:

No. Viqal is an AI Assistant designed to augment your team's capabilities, not replace them.
‍
It automates up to 90% of routine inquiries and actions, which saves your team significant amounts of time. For larger front desk operations or centralized communication centers, this efficiency allows teams to become more lean and focused, allowing human staff to concentrate on high-touch service, complex requests, and creating memorable guest experiences.

Crucially, Viqal works in collaboration with your team: any complex request or issue the AI can't resolve is instantly and smoothly escalated to the Team Inbox, where your staff can step in with the full conversation history.