Hotel Concierge App for Clock PMS

Integrate Viqal with Clock PMS

Simplify hotel guest communication by integrating Clock PMS with Viqal. From pre-arrival to after check-out, automate guest engagement and provide a seamless guest experience.
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Simplify hotel guest communication with a Viqal x Clock PMS integration. From booking to check-out, streamline processes and provide a seamless guest experience.

What is Clock PMS?

Clock PMS+ is the ultimate cloud solution to empower staff and delight guests with the tools, insights, and connectivity your hotel or hotel group needs to stay competitive. Since 1996, leading hotels, resorts, and hotel groups worldwide use Clock to simplify operations, deliver better guest experiences, and grow their brand.

Why integrate Viqal with Clock PMS?

When integrated with Clock PMS, Viqal's Virtual Concierge offers compelling benefits:
  • Fully Autonomous Guest Communication in 130+ Languages: Viqal automates guest inquiry handling from initiating conversations to automatically triggering actions and data entry in Clock PMS. With the ability to automate interactions in over 130 languages, Viqal ensures that international guests receive assistance in their language of choice, significantly enhancing their experience and satisfaction.
  • 80% Reduction of routine guest inquiries: Viqal adeptly automates routine guest inquiries, such as reservation changes, including data entry in Clock PMS. This efficiency not only lowers overhead costs but also refocuses staff efforts on complex tasks and personalized guest services, streamlining hotel operations.
  • Seamless Integration and Personalized Guest Experience: Designed to smoothly integrate with Clock PMS, Viqal excels in automation and making guest interactions actionable. It autonomously inputs data into your systems, facilitating tasks like scheduling appointments and personalizing experiences based on guest preferences, such as dietary requirements, remembered throughout their stay.

Automated Guest Messaging for Clock PMS

Integrate Clock PMS with Viqal to connect with your guests at every step in the guest journey

Viqal autonomous guest engagement for hotels. Powered by AI and Whatsapp for hotels.
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Try our concierge

After signing up, our Virtual Concierge will initiate a chat directly in your WhatsApp where you can ask it any question.

Try our concierge
Virtual Concierge Demo

Get started within 1 hour

Setting up your virtual concierge is quick and easy, allowing hotels to integrate the system within an hour.

How it works

Onboarding and login

Ensure a smooth setup. Our onboarding expert will guide you and provide login credentials for your Viqal account.

Connect WhatsApp Business

Link your Meta Business account to Viqal so guests can interact with your verified hotel name on WhatsApp, ensuring authenticity and trust.

Connect your PMS

Connect Viqal to your property management system for real-time data access and seamless operation.

Personalize your Concierge

Customize responses for specific guest inquiries and set boundaries for queries best handled by your team. This enhances service precision while keeping a personal touch.

Test

Run a test to ensure everything works correctly. Check the system's responsiveness and accuracy in handling typical guest interactions and inquiries.

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Key benefits

Save Time & Costs

Automate more than 80% of routine guest inquiries. This allows staff to focus on tasks that need a human touch, boosting productivity.

More upsell revenue

Increase revenue per booking by up to 6%. Viqal’s upselling enhances guest stays and boosts revenue with personalized service offerings.

Happier Staff

Ease staff workload, reduce burnout, and lower turnover by automating repetitive tasks, leading to happier and more engaged employees.

Guest Satisfaction

Enable seamless, natural interactions for guests, enhancing their experience with immediate, accurate assistance and personalized service.

Customization

Hotels can customize guest interactions perfectly. Staff can easily take over chats when needed, balancing automation with a personal touch.

Analytics

Track automated messages and those handled by staff. See how much time you saved and how many upsells the concierge made for you.

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Frequently Asked Questions

01

How long does the implementation with Clock PMS take?

Less than 1 hour. The Virtual Concierge of Viqal is already integrated with Clock PMS, so the setup can be completed in less than an hour. For hotels requiring new PMS integration (if not listed), please allow an additional 2-4 weeks. Our team ensures a smooth transition so you can quickly start enhancing your guest service experience.
02

Why is Viqal the best guest communication extension for Clock PMS?

Viqal stands out by fully automating the guest inquiry process for Clock PMS, from initiating natural conversations to data entry in Clock PMS, all without manual effort from staff. Our deep hotel tech stack know-how ensures seamless system integration, making guest interactions efficient and staff roles more strategic.
03

What features will Viqal add to Clock PMS's capabilities?

Integrating Viqal with Clock PMS augments your capabilities with a focused approach to guest communication through WhatsApp, the leading messaging platform. This integration ensures guests receive prompt, personalized communication at every stage of their journey, from booking to post-departure. Key features include:
  • Natural Conversations: Leveraging advanced AI technology, Viqal's Virtual Concierge engages guests in natural, lifelike conversations.
  • Welcome Messaging: Automated greetings and booking confirmations via WhatsApp as soon as a new booking is registered in Clock PMS.
  • Booking Changes: Reservation modifications automatically amended and inserted in Clock PMS from the natural chat with a guest.
  • Room Upgrades: Automatic processing of upgrade requests in Clock PMS.
  • Guest Inquiries: Automated handling of pre-arrival questions.
  • Feedback Gathering: Streamlined post-departure feedback collection directly through WhatsApp, fully automatic.
  • Staff forwarding: Forward more complex guest inquiries to staff.
  • Amenities: See all amenities with visualization and general info.
  • Early online check-in: Streamlining the arrival process, Viqal offers guests the convenience of early online check-in.
Viqal's targeted strategy enhances the guest experience with efficient, preferred communication methods.
04

How does Viqal handle data security and guest privacy?

Viqal prioritizes data security and guest privacy by adhering to stringent industry standards and best practices. The system is designed to ensure that all guest data is encrypted, both in transit and at rest, and complies with relevant regulations such as GDPR. Viqal employs regular security audits and updates to safeguard information against unauthorized access or breaches. By implementing these robust security measures, the integration maintains the integrity of your hotel's data and upholds the trust of your guests.
05

What kind of support and training does Viqal offer during the integration with Clock PMS?

Viqal provides comprehensive support and training during the integration process to ensure a smooth transition to the new system. Our support includes:
  • Dedicated Integration Specialist: A professional to guide you through the entire setup and integration process with Clock PMS.
  • 24/7 Technical Support: Round-the-clock assistance for any technical issues that may arise, ensuring minimal disruption to your operations.
  • Continuous Updates: Regular system updates with new features and improvements designed to work seamlessly with Clock PMS, along with the necessary training and support for these updates.
Our goal is to empower your team with the knowledge and resources they need to leverage Viqal's full potential from day one.