The Rise Of Serviced Apartments

Defining the Modern Travel Experience with Serviced Apartments

Defining the Modern Travel Experience with Serviced Apartments
Article by
Bram Haenraets
Article update
November 28, 2023
Table of Contents

In recent years, the hospitality industry has witnessed a notable shift with the rising popularity of serviced apartments, a trend redefining the landscape of travel and accommodation. These are not just mere lodgings; they represent a blend of home-like comfort and the luxuries of a hotel, catering to a diverse range of travelers seeking more than just a place to sleep.

Serviced apartments are essentially fully furnished apartments available for both short-term and long-term stays, providing amenities similar to a traditional hotel but with added space, privacy, and convenience. They come equipped with kitchen facilities, a living area, separate bedrooms, and often include services like housekeeping, WiFi, and sometimes, concierge services.

This accommodation style has grown significantly in popularity, appealing to a wide spectrum of travelers, from business professionals on extended assignments to families and leisure travelers looking for a more residential-style experience. The appeal lies in the blend of a home-like environment with the perks of professional hospitality services.

Moreover, in an era where travel habits are evolving, with an increasing emphasis on longer stays, flexibility, and value for money, serviced apartments have stepped up as a practical and desirable option. They offer the space and facilities for travelers to live, work, and relax, mirroring the comforts of home while away.

The rise of serviced apartments also mirrors broader trends in the hospitality industry, such as the growing importance of personalization, the desire for more authentic travel experiences, and the shift towards accommodations that cater to specific lifestyle needs.

As the travel industry continues to evolve, serviced apartments stand out as a significant and growing segment, offering a compelling alternative to traditional hotel stays and addressing the nuanced needs of today’s diverse travelers.

What Are Serviced Apartments?

Serviced apartments represent a unique segment in the hospitality industry, combining the comfort and privacy of a home with the conveniences and services of a hotel. Unlike traditional hotels, these apartments offer a more residential experience, making them ideal for travelers seeking a homely environment during their stays.

Defining Serviced Apartments:

  • Structure: Typically, a serviced apartment is a fully furnished apartment. It includes a kitchen, one or more bedrooms, a living area, and a bathroom, designed for both short-term and long-term stays.
  • Flexibility: These apartments offer greater flexibility in terms of space and usage, allowing guests to cook, entertain, and live as they would in their own homes.

Key Features of Serviced Apartments:

  1. Size: Typically more spacious than hotel rooms, offering separate living, dining, and sleeping areas.
  2. Amenities: Fully equipped kitchens or kitchenettes, laundry facilities, Wi-Fi, TV, and sometimes even home entertainment systems.
  3. Services: Regular housekeeping, maintenance, security, and sometimes additional services like concierge, fitness centers, and on-site restaurants.
  4. Location: Often situated in convenient city locations, close to business districts, tourist attractions, or transport links, catering to both business and leisure travelers.
  5. Cost-Effectiveness: Especially for longer stays, they often offer better value compared to hotels, with reduced rates for extended periods and savings on food and laundry.

Serviced apartments thus cater to a range of needs – from the business traveler requiring a central, well-equipped base for an extended period, to the leisure traveler seeking a comfortable and cost-effective alternative to traditional hotel accommodation. This blend of home-like amenities with the professional service of a hotel makes them a versatile choice for many travelers.

Advantages of Serviced Apartments

Serviced apartments offer numerous benefits that cater to a wide array of travelers. These benefits not only enhance the stay experience but also provide practical solutions to various travel needs.


  • Serviced apartments often prove to be more cost-effective than hotels, especially for longer stays. The rates typically decrease as the length of stay increases.
  • The inclusion of kitchen facilities allows guests to save money on dining out, which can be a significant expense during travel.

More Space:

  • These apartments usually offer more square footage than standard hotel rooms. Guests benefit from separate living and sleeping areas, providing ample space to relax, work, or entertain.
  • This additional space is particularly beneficial for groups or families, allowing everyone to stay together without feeling cramped.

Privacy and Comfort:

  • With separate areas for living and sleeping, as well as private cooking facilities, serviced apartments offer a level of privacy that can be hard to find in hotels.
  • The homely environment makes it easier for guests to relax and unwind in a space that feels more personal and less like a generic hotel room.

Home-Like Amenities:

  • Amenities such as fully equipped kitchens, laundry facilities, and often a home entertainment system provide the comforts of home while on the road.
  • These amenities are particularly advantageous for long-term stays, making it easier for guests to maintain their normal routines.

Suitability for Different Types of Travelers:

  • Business Travelers: Offer a comfortable and efficient environment for working, with Wi-Fi and often a dedicated workspace. The homely atmosphere is a boon for those on extended business trips.
  • Leisure Travelers: Provide a relaxing and flexible base from which to explore the destination, with the added advantage of being able to self-cater.
  • Families: Ideal for families needing extra space, kitchen facilities for home-cooked meals, and separate bedrooms for children.
  • Long-Term Stays: Perfect for those who need a temporary home due to relocation, long-term work assignments, or extended vacations. The blend of hotel services with home comforts is particularly appealing for lengthy stays.

Serviced apartments offer a unique combination of cost-effectiveness, space, privacy, and home-like amenities, making them a versatile and appealing accommodation option for a wide range of travelers. Whether it's for business, leisure, family travel, or long-term stays, these apartments provide an attractive alternative to traditional hotel accommodations, offering the best of both worlds - the services and facilities of a hotel with the space, comfort, and privacy of a home.

Understanding Guest Preferences: How to Choose the Right Serviced Apartment

As a serviced apartment provider, it's essential to understand the factors that influence a guest's decision-making process. This insight will enable you to tailor your apartments to meet the specific needs and preferences of your target market. Here are key aspects to consider:

Location Matters:

  • Identify prime locations that appeal to your target guests, whether they are business travelers needing proximity to business hubs or leisure travelers seeking easy access to tourist attractions.

Catering to Different Durations of Stay:

  • Differentiate your offerings to suit both short-term and long-term guests. Longer-stay guests might value features like a fully-equipped kitchen and laundry facilities more.

Setting the Right Price Point:

  • Competitive pricing is key. Research local market rates and consider flexible pricing strategies to attract both budget-conscious travelers and those seeking luxury.

Tailoring to Personal Needs:

  • Understand the diverse needs of your guests. Business travelers might prioritize high-speed internet, while families might look for child-friendly amenities.

Leveraging Reviews and Ratings:

  • Encourage guests to leave reviews and monitor these closely. Positive reviews can be a significant deciding factor for potential guests.
  • Respond professionally to both positive and negative feedback, showing that you value guest experiences and are committed to continuous improvement.

Additional Factors:

  • Safety and accessibility should be a priority. Ensure that your apartments are secure and easily accessible, including for those with mobility issues.
  • Make the booking process user-friendly and transparent, reflecting the quality and professionalism of your service.

By understanding these key factors from a guest’s perspective, you can strategically design and market your serviced apartments to meet the evolving demands of travelers. This insight allows you to create a compelling and attractive offering that stands out in the competitive hospitality market.

The Rise of Serviced Apartments in Business Travel

The surge in the popularity of serviced apartments among business travelers can be attributed to several key factors that align closely with the unique needs of this segment. Understanding these factors is crucial for those in the serviced apartment industry.

Increasing Demand Among Business Travelers:

  • The modern business traveler seeks more than just a place to sleep. They need a space that doubles as a productive work environment and a comfortable living area.
  • The shift towards longer business trips and assignments, often involving entire project teams, has further fueled the demand for serviced apartments.

Flexibility and Convenience:

  • Serviced apartments offer a level of flexibility that is highly valued by business travelers. The ability to choose the length of stay, from a few nights to several months, without the hassle of long-term leases or utility setups is a significant draw.
  • The presence of a fully-equipped kitchen allows for self-catering, which is not just cost-effective but also a healthier and more convenient option for those with specific dietary needs or preferences.

A Space for Work and Meetings:

  • Many serviced apartments come with a dedicated workspace, reliable Wi-Fi, and often additional amenities like printers or meeting facilities. This makes them ideal for business travelers who need to work remotely or host small meetings.
  • The separation between living and sleeping areas in an apartment allows for a more professional setting for business discussions, which is not always feasible in a traditional hotel room.

Comfort and a Home-Like Environment:

  • The comfort of a serviced apartment, with its homely feel and personal space, is particularly appealing for business travelers on extended trips. It provides a respite from the impersonal nature of hotel rooms.
  • Amenities like in-room laundry, entertainment systems, and sometimes even fitness facilities contribute to a more comfortable and enjoyable stay.

Cost-Effectiveness for Corporate Travel Budgets:

  • From a corporate perspective, serviced apartments are often more cost-effective for long-term stays compared to hotels, especially when considering the added value of kitchen facilities and the reduction in external dining costs.
  • The ability to accommodate teams in a single location can also result in cost savings and logistical convenience for companies.

The rise of serviced apartments in business travel is a response to the evolving demands of modern business travelers who seek flexibility, comfort, and the functionality of a workspace, all wrapped in a homely environment. For businesses, they offer a practical, cost-effective solution for accommodating employees on travel assignments, making them an increasingly popular choice in corporate travel policies.

Subscribe to our newsletter

Subscribe for cutting-edge hotel technology updates, and the newest trends shaping the hotel landscape. Don't miss out on valuable insights — join our community today.

Thanks for joining our newsletter.
Oops! Something went wrong while submitting the form.
Checklist Icon - AI-Tech X Webflow Template
Join 1,000+ subscribers
Follow us on LinkedIn for the latest industry news and product updates.

Serviced Apartments vs. Hotels vs. Airbnb rentals

Understanding the differences between these three types of accommodations can help travelers and accommodation providers alike in making informed choices. Each option caters to different needs and preferences.

Serviced Apartments:

  • Features: Offer spacious, fully-furnished apartments with kitchen facilities, living areas, and often include services like housekeeping and concierge.
  • Benefits: More space and home-like amenities, cost-effective for longer stays, privacy, and the convenience of home comforts.
  • Best For: Business travelers on extended trips, families needing more space and kitchen facilities, travelers seeking a homely environment for longer stays.


  • Features: Provide rooms with basic to luxury amenities, often including on-site dining, fitness centers, and concierge services.
  • Benefits: Professional service, on-site amenities, often centrally located, ideal for short stays.
  • Best For: Short-term travelers, those seeking full-service amenities (like room service and daily housekeeping), travelers who prefer being in the heart of the city or near major attractions.

Airbnb Rentals:

  • Features: Range from shared rooms to entire homes, providing a more personalized, often residential-style experience.
  • Benefits: Unique and diverse accommodations, potential for interaction with locals, often more budget-friendly.
  • Best For: Travelers seeking a unique or local experience, budget-conscious individuals, those who prefer staying in residential neighborhoods rather than commercial areas.

Comparative Scenarios:

  • Length of Stay: For short stays or business trips, hotels might be preferable for their convenience and service. Serviced apartments shine for longer stays due to their cost-effectiveness and home-like amenities. Airbnb can be ideal for both short and long stays, offering a more local and personalized experience.
  • Purpose of Travel: Business travelers might prefer serviced apartments for their space and amenities conducive to work, whereas hotels are often suited for tourists due to their locations and services. Airbnb rentals offer a unique experience, suitable for travelers seeking to immerse themselves in the local culture.
  • Traveling with Family or Group: Serviced apartments often provide the space and facilities (like kitchens) needed for family or group travel. Hotels can offer more amenities but might lack the space and convenience of an apartment. Airbnb rentals vary greatly and can cater to both family and group needs, depending on the property.
  • Budget Considerations: Serviced apartments can be more economical for longer stays, especially for groups or families. Hotels might offer more predictable pricing and services. Airbnb's pricing is highly variable but can offer budget-friendly options.

Each accommodation type has its unique advantages and caters to different travel needs and preferences. Serviced apartments offer a blend of home comforts and professional services, making them ideal for longer stays and those who prefer a more residential-style living. Hotels provide professional service and convenience, suited for short-term, service-oriented stays. Airbnb offers diverse and often budget-friendly options, ideal for those seeking a local or unique experience.

The Future of Serviced Apartments

The serviced apartment sector is poised for significant evolution, driven by technological advancements, changing guest expectations, and broader market shifts. Here’s an insight into the trends shaping the future of this industry:

Integration of Technology in Operations:

  • Automated Check-In/Out: The use of technology for seamless check-in and check-out processes will become more prevalent. This includes digital keys, self-service kiosks, and mobile app-based room access, enhancing convenience and reducing wait times.
  • Smart Room Features: Integration of smart technology in apartments, such as voice-controlled devices, smart lighting, and automated climate control, will cater to the tech-savvy traveler and enhance energy efficiency.

Virtual Concierge Services:

  • Leveraging AI and machine learning, virtual concierge services will provide personalized recommendations, make reservations, and answer queries, offering a blend of high-tech convenience with personalized guest service.

Personalized Guest Experiences:

  • Customization will be key. This could include personalized room settings (like temperature and lighting), tailored entertainment options, and even customized kitchen stocking based on guest preferences.
  • The use of data analytics to understand guest preferences and behavior will enable serviced apartment providers to offer highly personalized experiences.

Health and Wellness Focus:

  • With a growing emphasis on health and wellness, serviced apartments may incorporate wellness features such as in-room fitness equipment, wellness apps, and healthier food options.
  • The design of apartments may also evolve to include elements that promote wellbeing, like natural lighting, air purification systems, and ergonomic furniture.

Sustainable Practices:

  • The industry will likely see a shift towards more eco-friendly practices. This includes the use of sustainable materials in construction and décor, energy-efficient appliances, and the reduction of plastic and waste.

Expansion and Diversification:

  • Potential growth areas include the expansion into suburban and rural areas, catering to travelers seeking experiences outside of major urban centers.
  • Diversification into niche markets, such as luxury serviced apartments or co-living spaces for digital nomads, could also be a trend.

Collaborations and Partnerships:

  • Partnerships with local businesses and experiences can offer guests a more integrated experience.
  • Collaborations with technology providers and startups could lead to innovative service offerings and operational efficiencies.

The future of serviced apartments is shaped by the integration of technology, a focus on personalized experiences, wellness, and sustainability. The sector is likely to see not only technological advancements but also an expansion in services and markets, catering to a broader range of guest needs and preferences. This evolution positions serviced apartments as a dynamic and forward-thinking segment of the hospitality industry.


As we've explored in this comprehensive overview, serviced apartments stand at the forefront of a significant shift in the hospitality industry. They have emerged as a versatile and appealing choice for a variety of travelers, offering the comfort of a home with the luxury and services of a hotel. These accommodations are not just an alternative to traditional lodging options; they represent a fusion of the best aspects of both worlds.

From business professionals seeking a functional yet comfortable space for extended stays, to families desiring the conveniences of home while traveling, serviced apartments cater to a diverse audience. Their cost-effectiveness, especially for longer stays, and the blend of privacy, space, and home-like amenities, position them as an attractive choice for many.

The evolving trends in the hospitality sector, including the integration of advanced technology for personalized guest experiences, the emphasis on health and wellness, and the shift towards sustainable practices, suggest that the future of serviced apartments is both promising and dynamic. The sector is adapting not only to the changing preferences of travelers but also to broader global trends, ensuring its relevance and growth in the coming years.

As the industry continues to evolve, serviced apartments are uniquely poised to meet these new demands, offering tailored experiences that resonate with modern travelers. Whether for business or leisure, short-term or extended stays, these accommodations are well-suited to provide comfort, convenience, and a sense of belonging.

Frequently Asked Questions