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Discover how hotels automate 90% of guest inquiries while increasing upsells.

A Seamless Guest Journey

Virtual Concierge for hotel in WhatsApp

Automate every stage of the guest experience — from check-in to upsells — via WhatsApp. Viqal helps your team do more, with less.

Amenities & Extra's: Boost guest experience with personalized upsells and proactive messaging.

Local Tips: Offer personalized suggestions for attractions, dining, or activities via WhatsApp.

Pre-Arrival Check-In: Share online checkin options and offer digital room keys through WhatsApp.

Request Handling: Let guests request amenities, assistance, or report issues via WhatsApp.

Staff Takeover: Staff can step in when needed, while AI handles routine conversations.

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Viqal's Average Impact

Hire the equivalent of a front-of-house team in just a few clicks!

Guest inquiries automated up to
90%
Happier guests up to
+34%
Extra upsells made up to
+120%
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A Touchless Guest Journey

A Virtual Concierge eases your staff's workload and delights your hotel guests from before arrival to after departure.

Concierge Virtual for hotels automates from pre arrival to post departure
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Hotels That Run Smoother with Viqal

These properties reduce workload, automate 90% of inquiries, and boost revenue.

"Viqal significantly reduces our manual workload. Guests enjoy a seamless experience with instant answers to their questions."

Hazlewood Castle

United Kingdom
"Viqal helps us reduce staff workload while boosting guest satisfaction—a game-changer for our hotel."

Toile Blanche

France
“A tool with incredible value for money: it improves the guest experience, reduces workload, and increases upsell revenue.”

Hotel Al Alba Hammam & Restaurant

Morocco
"Viqal lets us scale guest support without scaling the team. It’s like adding staff without hiring."

Stock Exchange Hotel

United Kingdom
More customer stories

Connect or add your bookings

PMS

Seamlessly integrate with your PMS to automatically sync new bookings and trigger guest conversations instantly.

Booking Engine

Connect your booking engine to streamline reservation data and automate guest messaging from confirmation to check-out.

OTA

Easily link your OTA channels to pull bookings directly into Viqal through platforms like Booking.com or Expedia.

Bulk Upload

No integration? No problem. Simply upload bookings via CSV to start automating guest conversations with ease.

See integrations