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Discover how hotels automate 90% of guest inquiries while increasing upsells.

Don’t have time for a live demo? Watch the 10-minute walkthrough instead.

Your Guests’ Personal Assistant

Virtual Concierge for hotel in WhatsApp
AI Guest Assistant

Automate every stage of the guest experience — from check-in to upsells — via WhatsApp. Viqal helps your team do more, with less.

Upselling & Extras: Promote breakfast, parking, or room upgrades in context, based on stay data and timing.

Online Check-In: Automate digital check-ins and confirmations before arrival.

Invoice Sharing: Send guests their invoices instantly in WhatsApp when they ask, or automatically after checkout.

Service Requests: Guests can report issues directly in WhatsApp, with automatic escalation when required.

Staff Takeover: Staff can step in when needed, while AI handles routine conversations.

Post-Stay Follow-Up: Automatically thank guests, request reviews, or offer return discounts after departure.

Viqal's Impact

Hire the equivalent of a front-of-house team in just a few clicks!

Guest inquiries automated up to
95%
% of guests that loved using Viqal’s concierge
93%
Extra upsells made up to
+120%
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A Touchless Guest Journey

A Virtual Concierge eases your staff's workload and delights your hotel guests from before arrival to after departure.

Concierge Virtual for hotels automates from pre arrival to post departure
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Hotels That Run Smoother with Viqal

These properties reduce workload, automate 90% of inquiries, and boost revenue.

“Guests now receive their MEWS check-in link directly in WhatsApp, making the process simple for them and lighter for our front desk.”

El Josemari Youth Hostel

Spain
"One of the best companies when it comes to WhatsApp and upselling solutions — offering a wonderful solution, timely follow-up, and trustworthy commitments."

Suknai Hotels & Resorts

Saudi Arabia
"Viqal significantly reduces our manual workload. Guests enjoy a seamless experience with instant answers to their questions."

Hazlewood Castle

United Kingdom
"Viqal helps us reduce staff workload while boosting guest satisfaction—a game-changer for our hotel."

Toile Blanche

France
More customer stories

Connect or add your bookings

PMS

Seamlessly integrate with your PMS to automatically sync new bookings and trigger guest conversations instantly.

Booking Engine

Connect your booking engine to streamline reservation data and automate guest messaging from confirmation to check-out.

OTA

Easily link your OTA channels to pull bookings directly into Viqal through platforms like Booking.com or Expedia.

Bulk Upload

No integration? No problem. Simply upload bookings via CSV to start automating guest conversations with ease.

See integrations