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Discover how hotels automate 90% of guest inquiries while increasing upsells.

Automate your Front Desk

Virtual Concierge for hotel in WhatsApp

Viqal combines AI automation with the high deliverability of guests' preferred channels, like WhatsApp, with 98% open rates to deliver optimal hotel customer service. This is more effective than hotel guest apps that require downloading, as well as emails, SMS, or calls, which see under 50% engagement. Guests can easily access all your hotel services directly in WhatsApp.

Amenities & Extra's: Boost guest experience with personalized upsells and proactive messaging.

Recommendations: Offer personalized suggestions for attractions, dining, or activities via WhatsApp.

Share Online Check-in: Send pre-check-in forms through WhatsApp and offer digital room keys.

During-Stay Services: Let guests request amenities, assistance, or report issues via WhatsApp.

Chat Take-over by Your Staff: Staff can step in when needed, while AI handles routine conversations.

Viqal's Average Impact

Hire the equivalent of a front-of-house team in just a few clicks!

Saved in annual salaries per hotel property
€45K
Guest inquiries automated
90%
Extra upsells made
35%

A Touchless Guest Journey

A Virtual Concierge eases your staff's workload and delights your hotel guests from before arrival to after departure.

Concierge Virtual for hotels automates from pre arrival to post departure

Connect or add your bookings

PMS

Seamlessly integrate with your PMS to automatically sync new bookings and trigger guest conversations instantly.

Booking Engine

Connect your booking engine to streamline reservation data and automate guest messaging from confirmation to check-out.

OTA

Easily link your OTA channels to pull bookings directly into Viqal through platforms like Booking.com or Expedia.

Bulk Upload

No integration? No problem. Simply upload bookings via CSV to start automating guest conversations with ease.