How Viqal integrates with Oracle OPERA OHIP for two-way hotel guest messaging in 2026 — PMS context, folio actions, audit trail, and the rollout pattern for groups.
Viqal, an AI-driven WhatsApp guest communication solution, has integrated with Oracle Opera Cloud's OHIP PMS. The integration brings guest messaging closer to the rest of the hotel tech stack and gives front office teams a more direct way to handle requests. What Viqal's platform covers:
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The direct connection to OPERA Cloud via OHIP lets Viqal exchange information like guest reservation details and payment transactions, so each conversation reflects the actual state of the booking from the moment of booking through post-departure.
Bram Haenraets, CEO of Viqal: "Our goal with this integration is to accomplish true automation and improve both the guest experience and operational efficiency. Working with Oracle Opera Cloud's OHIP PMS allows us to push the boundaries of what's possible in hospitality technology."
For Viqal, this is a step in our work on hotel guest communication. It's also a reason for hotels still on older versions of Oracle's PMS to look at OPERA Cloud, where the integration story is much cleaner.
Front office teams gain a clearer audit trail and fewer side tools to keep open. Guests get answers in the channel they already use. That's the practical part of the integration we care about most.
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The integration automates guest communications in over 130 languages and reduces routine inquiries by 80%, freeing staff for personalized service. Reservations and stay preferences flow directly into Oracle Opera, so each conversation reflects the actual booking.
Less than 1 hour. Viqal is already integrated with Oracle Opera, so setup can be completed within the hour. For hotels requiring a new PMS integration (one not on the list), allow an additional 2-4 weeks.
Viqal follows industry standards for data security and guest privacy. Guest data is encrypted in transit and at rest, and the system is built to comply with regulations such as GDPR. Regular security audits and updates guard against unauthorized access.
Real-time read of reservation data (guest name, room, dates, status), folio actions (post charges, request late checkout), housekeeping triggers, and bidirectional messaging with guest history persistence. Viqal becomes the messaging layer that talks to OPERA without requiring separate operator tools.
OPERA Cloud Service via OHIP (Oracle Hospitality Integration Platform), the modern integration standard. Older OPERA on-premise deployments need additional middleware and longer implementation timelines. Most groups migrating to OPERA Cloud set up Viqal as part of the migration.
Yes. Viqal is a certified Oracle Hospitality Integration partner via the OHIP platform, meeting Oracle's security, performance, and compatibility standards. Certification means stable APIs, supported escalation paths, and ongoing compatibility with Oracle releases.
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