Viqal integration with Oracle OPERA OHIP PMS

Automated hotel guest messaging establishing 2-way communication with a PMS

Automated hotel guest messaging establishing 2-way communication with a PMS
Article by
Bram Haenraets
Article update
February 26, 2024
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Table of Contents

Viqal launches integration with Oracle OPERA Cloud’s OHIP PMS

Viqal, an AI-driven WhatsApp guest communication solution, has recently integrated with Oracle Opera Cloud's OHIP PMS, signaling a advancement in hotel management technology and guest services. This integration is set to enhance the operational capabilities of hotels and enrich the guest experience with a more personalized and efficient service. Viqal's platform offers a range of functionalities aimed at improving hotel operations and guest interactions. These include:

  • Streamlined communication through WhatsApp, to ensure effective guest engagement.
  • Natural conversations: Advanced AI that comprehends and responds to a variety of guest inquiries with context and nuance.
  • Direct connectivity with hotel PMS for seamless operational integration.
  • Enhanced upselling opportunities through personalized guest interactions, potentially increasing revenue.
  • Booking Changes: Reservation modifications     automatically amended and inserted in Oracle Opera from the natural chat     with a guest.
  • Room Upgrades: Automatic processing of upgrade requests in Oracle Opera.
  • Guest Inquiries: Automated handling of pre-arrival questions.
  • Feedback Gathering: Streamlined post-departure feedback collection directly through WhatsApp, fully automatic.
  • Staff forwarding: Forward more complex guest inquiries to staff.
  • Amenities: See all amenities with visualization and general info.
  • Early online check-in: Streamlining the arrival process, Viqal offers guests the convenience of early online check-in.

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With the direct connection to OPERA Cloud via OHIP, Viqal enables a dynamic exchange of information, such as guest reservation details and payment transactions. This integration ensures that hotels can offer a tailored and efficient experience to their guests, from the moment of booking to post-departure.

Bram Haenraets, CEO of Viqal: "Our goal with this integration is to accomplish true automation and improve both the guest experience and operational efficiency. Working with Oracle Opera Cloud's OHIP PMS allows us to push the boundaries of what's possible in hospitality technology."

This initiative marks a milestone for Viqal in its journey to redefine hotel guest communication and management. It also encourages hotels using previous versions of Oracle’s PMS to consider upgrading to OPERA Cloud for a more integrated and advanced management solution.

The integration is a testament to the evolving landscape of the hospitality industry, showcasing how technology can play a crucial role in enhancing guest satisfaction and hotel operations. As the industry moves forward, the synergy between Viqal and Oracle Opera Cloud's OHIP PMS may well become a standard for the future of hotel management.

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Frequently Asked Questions

01

Why integrate Viqal with Oracle Opera?

Viqal's integration with Oracle Opera streamlines hotel operations by automating guest communications in over 130 languages, significantly enhancing guest satisfaction. It reduces routine inquiries by 80%, allowing staff to focus on personalized services. Seamless integration ensures a tailored guest experience, efficiently managing reservations and personalizing stays based on preferences, directly within Oracle Opera.

02

How long does the implementation with Oracle Opera take?

Less than 1 hour. Viqal is already integrated with Oracle Opera, so the setup can be completed in less than an hour. For hotels requiring new PMS integration (if not listed), please allow an additional 2-4 weeks. Our team ensures a smooth transition so you can quickly start enhancing your guest service experience.

03

How does Viqal handle data security and guest privacy?

Viqal prioritizes data security and guest privacy by adhering to stringent industry standards and best practices. The system is designed to ensure that all guest data is encrypted, both in transit and at rest, and complies with relevant regulations such as GDPR. Viqal employs regular security audits and updates to safeguard information against unauthorized access or breaches. By implementing these robust security measures, the integration maintains the integrity of your hotel's data and upholds