AI Assistants for Hospitality

Get your exact price for Viqal

Pricing depends on your PMS, number of units, and the features you need.
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Hotels That Run Smoother with Viqal

These properties reduce workload, automate 90% of inquiries, and boost revenue.

“Guests now receive their MEWS check-in link directly in WhatsApp, making the process simple for them and lighter for our front desk.”

El Josemari Youth Hostel

Spain
"One of the best companies when it comes to WhatsApp and upselling solutions — offering a wonderful solution, timely follow-up, and trustworthy commitments."

Suknai Hotels & Resorts

Saudi Arabia
"Viqal significantly reduces our manual workload. Guests enjoy a seamless experience with instant answers to their questions."

Hazlewood Castle

United Kingdom
"Viqal helps us reduce staff workload while boosting guest satisfaction—a game-changer for our hotel."

Toile Blanche

France

Your Guests’ Personal Assistant

Virtual Concierge for hotel in WhatsApp
AI Guest Assistant

Automate every stage of the guest experience — from check-in to upsells — via WhatsApp. Viqal helps your team do more, with less.

Upselling & Extras: Promote breakfast, parking, or room upgrades in context, based on stay data and timing.

Online Check-In: Automate digital check-ins and confirmations before arrival.

Invoice Sharing: Send guests their invoices instantly in WhatsApp when they ask, or automatically after checkout.

Service Requests: Guests can report issues directly in WhatsApp, with automatic escalation when required.

Staff Takeover: Staff can step in when needed, while AI handles routine conversations.

Post-Stay Follow-Up: Automatically thank guests, request reviews, or offer return discounts after departure.

Frequently Asked Questions

01

What are the excluded WhatsApp/SMS delivery fees?

We keep pricing fully transparent. The cost of message delivery (WhatsApp and SMS) depends on factors like the recipient’s location. These charges include the official Meta WhatsApp fees, SMS carrier fees, and the Twilio infrastructure fees required to deliver messages reliably. The total monthly usage fees will be automatically added to Viqal’s invoice based on actual message volume. You can find more information on pricing of WhatsApp delivery and SMS delivery.

On average, you can expect these fees to be around €0.70/room per month for properties in Europe, and around €0.30/room per month for properties in the Americas, GCC, and Oceania. Actual costs may vary depending on your message volume and recipient locations.

02

How does Viqal handle data security and guest privacy?

Viqal prioritizes data security and guest privacy by adhering to stringent industry standards and best practices. The system is designed to ensure that all guest data is encrypted, both in transit and at rest, and complies with relevant regulations such as GDPR. Please see our Data Processing Agreement here.

03

What kind of support does Viqal offer?

Viqal provides comprehensive support to ensure a smooth integration and functionality during your subscription term. Our services include a dedicated integration specialist, 24/7 technical support, and continuous updates. We aim to empower your team to leverage Viqal's full potential from day one.