About us

Connecting Guests and Hospitality

Our mission

Viqal's mission reflects our commitment to merging human touch with technological efficiency. Utilizing cutting-edge technology, we facilitate seamless guest interactions and streamline operations. Our solutions are designed to alleviate staffing challenges and enhance the guest experience, bolstering the hospitality industry's capacity to adapt and flourish in a fast-evolving landscape.

Connecting guests and hospitality

Staff shortages and rising costs ask for structural change in hospitality

Staff shortages

The hospitality industry is grappling with a structural labor shortage: at the close of 2022, 87% of hoteliers reported being understaffed, a third of which described the deficit as severe. This scarcity of skilled workers leads to increased operational strain and compromises service quality.

Rising costs

Labor shortages and inflation trends have significantly increased real wages. This spike, more pronounced in hospitality than in any other industry, compounds cost management challenges, forcing many businesses to navigate a delicate balance between staffing and profitability.

Our values

Customer centric

We prioritize the needs and experiences of our customers above all else. By actively listening and responding to feedback, we continually adapt our services to exceed expectations and foster lasting relationships.

Creativity

Creativity fuels our approach to problem-solving and innovation. We cultivate a culture where imagination is encouraged, allowing fresh ideas to flourish and pave the way for unique solutions and new opportunities.

Growth

We are dedicated to the continuous growth of our company, our team, and the services we provide. Embracing challenges as opportunities, we are committed to learning and evolving to meet and set industry standards.

Team work

Our team is our strength, and collaboration is the cornerstone of our success. With a spirit of cooperation and mutual support, we tackle challenges collectively, harnessing diverse perspectives to innovate and excel.

Innovation

Innovation is at the heart of our mission. We are committed to leveraging cutting-edge technologies and creative thinking to advance our services, improve efficiency, and deliver unparalleled value to our clients.

Ownership

With a sense of ownership, we empower our team members to take initiative and responsibility for their work. This fosters a culture of accountability and pride, driving excellence and integrity in everything we do.