An AI Concierge is a digital assistant that uses artificial intelligence to help guests. It can answer questions, provide information, and automate hotel services through text, voice, or app-based interactions. It can recommend amenities, book services, or answer common questions instantly. This reduces the workload for front desk staff and improves response times.
AI Concierges make it easier for guests to communicate with the hotel by working with the hotel management system, housekeeping, and food and drink services. Guests can ask for a late check-out, order room service, or ask for directions without the need for direct staff interaction. This means that staff will have fewer routine inquiries and more time to provide a personalised service. AI Concierges can also suggest upgrades or local experiences based on guest behaviour and preferences.
Hotels using AI concierges tend to have more satisfied guests and more efficient operations because they can respond more quickly and are available 24/7.
Viqal’s AI communication tools can serve as an AI Concierge by managing guest messages, automating responses, and identifying upsell opportunities directly through digital channels.
