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In-room Technology

In-room Technology

What is In-room Technology?

In-room technology refers to the digital systems, devices, and software implemented in hotel guest rooms to enhance comfort, convenience, and personalization. It includes entertainment systems, smart controls, connectivity solutions, and integrated communication platforms.

How in-room technology works in hotels

Hotels leverage in-room technology to automate room functions and elevate the guest experience. Common examples include smart TVs with casting capabilities, voice assistants, digital thermostats, mobile key access, and tablets for room service or housekeeping requests.

These technologies are often connected to the Property Management System (PMS) or Guest Experience Platform to synchronize guest preferences, monitor usage, and promote energy efficiency. For instance, a PMS-integrated thermostat can automatically adjust the room temperature when a guest checks in or checks out.

Common Types of In-room Technology

Key Insight

Integrated in-room systems allow hotels to collect data on guest preferences and energy usage, supporting both personalization and cost reduction.

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Other Key Terms

OTA Booking

An OTA booking is a hotel reservation made through an Online Travel Agency (OTA) such as Booking.com, Expedia, or Agoda. OTAs allow users to compare prices, availability, and reviews across multiple hotels, and complete reservations via their website or app.

Manager on Duty (MOD)

A Manager on Duty (MOD) is the hotel manager who is in charge during a specific shift when the General Manager or other senior managers are not there. The MOD ensures smooth hotel operations, deals with any guest issues, checks the quality of the service, and makes sure that different departments are working well together.

Hotel Marketing Automation

Hotel marketing automation refers to the use of software to manage and execute marketing activities automatically. It delivers personalized messages, tracks guest behavior, and manages campaigns without the need for manual input. Examples include automated email communications, pre-arrival offers, or loyalty messages triggered by guest actions or booking details.

Booking Engine

A booking engine is software that allows guests to book hotel rooms directly via the hotel’s website, social media, or chatbot. It processes real-time availability, rates, and room types, completing bookings without third-party involvement. It is often integrated with the Property Management System (PMS) to keep room inventory accurate and automatically updated.