In-stay promotions are targeted offers or messages sent to guests during their stay to encourage additional spending or participation. These may include room upgrades, spa discounts, dining deals, or late check-out options. Offers can be delivered via email, mobile app, text message, or in-room devices.
In-stay promotions are targeted offers or messages sent to guests during their stay to encourage additional spending or participation. These may include room upgrades, spa discounts, dining deals, or late check-out options. Offers can be delivered via email, mobile app, text message, or in-room devices.
Hotels use PMS, CRM, or guest messaging systems to identify in-house guests and trigger personalized offers based on their profile or behavior. For instance, if a system detects a guest without a dinner reservation, it can automatically send a dining offer. Promotions can run automatically through AI or be scheduled manually by the front desk or marketing teams. The goal is to increase revenue per guest and enhance the overall experience through relevant and timely recommendations.
Front desk, guest relations, and marketing teams should collaborate to design in-stay offers. Staff must ensure that promotions are relevant, unobtrusive, and easy to redeem in order to maintain guest satisfaction.
.avif)
It’s a targeted offer sent to guests during their stay to increase engagement and on-property spending.
They can be sent via email, SMS, mobile app, in-room TV, or automated guest messaging platforms.
Usually the marketing or front desk team, often supported by PMS or CRM automation tools.
They increase ancillary revenue, improve guest satisfaction, and help fill underused hotel services.
AI can personalize and time offers based on guest behavior, preferences, and booking data.
PMS, CRM, and guest engagement platforms integrate to manage targeting, delivery, and tracking of promotions.
.avif){kind=spacer}
