Viqal works two ways with Pylon PMS. It reads your live reservations and guest data, then acts on it over WhatsApp: answering guests, handling requests, and keeping the team in sync so nobody’s copying things over by hand.
-min.avif)
Once connected, Viqal works from live booking data and syncs with your PMS.
Grounded
Answers from live booking data
It reads the guest’s reservation and replies from real data, not a canned script.
Revenue
Upsells priced against live availability
Upgrades and add-ons show up only when they’re actually bookable, so guests never get offered something they can’t have.
Whole stay
Before, during, and after
Pre-arrival details, in-stay requests, post-stay follow-up. One thread per guest, start to finish.
Multilingual
200+ languages, per message
Each guest gets answered in their own language automatically. No menus, no setup.
Handoff
Clean handoff when a person’s needed
When something needs judgement, the conversation moves to your team with the full context attached.
No workload
No added front-desk work
Routine questions get handled on their own. Staff only see the conversations that actually need them.
.avif){kind=spacer}
