A Digital Concierge is an automated system that helps guests with their requests and provides information. It is often powered by AI or chatbots. It replaces or works alongside the traditional concierge by offering digital support 24/7 through the internet, mobile devices, or in-room devices.
In hotels, a digital concierge manages common guest requests. These requests may include ordering room service, housekeeping enquiries, restaurant bookings, or local recommendations.
It reduces the workload of staff handling calls and enables faster response times. When used with a Property Management System (PMS) or communication platform, it ensures that updates on guest needs and services are sent immediately.
A digital concierge can also suggest upgrades, spa services, or late check-outs based on guest behaviour and preferences. Its data helps management understand demand trends and improve service quality.
A well-integrated digital concierge not only saves staff time but also personalises each guest journey without requiring extra human effort.
Viqal's conversational AI is a digital concierge that talks naturally with guests on voice and text channels. It understands what they want, manages service requests automatically, and works with hotel systems such as PMS and task managers.
This means less paperwork, more efficient staff workflows, and faster fulfilment of guest needs.
