WhatsApp for Hotels is when hotels use WhatsApp to talk to their guests. It lets you communicate with guests in real time before, during, and after a stay. You can chat one-to-one or send messages to groups. Hotels use it for guest services, confirmations, upselling room upgrades, and getting feedback.
WhatsApp for Hotels is when hotels use WhatsApp to talk to their guests. It lets you communicate with guests in real time before, during, and after a stay. You can chat one-to-one or send messages to groups. Hotels use it for guest services, confirmations, upselling room upgrades, and getting feedback.
Hotels use WhatsApp to manage guest communication and service requests. This helps them to deal with requests such as check-in times, room upgrades, or housekeeping. It reduces phone traffic and reliance on email, while making responses faster. The front desk and concierge teams can handle multiple guest conversations at the same time, ensuring consistent and personalised service.
Automated WhatsApp messages can be used to confirm bookings, send arrival details, and promote amenities like spa services or late check-out. When connected with systems like Viqal, message automation can be based on how guests behave or the stage of their stay. This can improve the chances of selling more to guests and help track guest satisfaction.
WhatsApp messages are read by most people (over 90%), which makes it one of the best ways to engage guests in the hospitality industry.
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It connects a hotel’s PMS or CRM with the WhatsApp Business API, allowing staff or bots to handle guest messages efficiently.
It speeds up guest communication, reduces call volume, and enables efficient service delivery and upselling opportunities.
Typical integrations include PMS, CRM, task management, and AI-powered guest communication platforms like Viqal.
Yes. Automated messages can confirm bookings, send reminders, or offer upgrades without manual input.
Yes. WhatsApp uses end-to-end encryption, and verified Business API accounts ensure compliance with data protection standards.
Absolutely. Even small properties can use WhatsApp Business to manage guest communication and improve service efficiency.
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