WhatsApp for Hotels is when hotels use WhatsApp to talk to their guests. It lets you communicate with guests in real time before, during, and after a stay. You can chat one-to-one or send messages to groups. Hotels use it for guest services, confirmations, upselling room upgrades, and getting feedback.
Hotels use WhatsApp to manage guest communication and service requests. This helps them to deal with requests such as check-in times, room upgrades, or housekeeping. It reduces phone traffic and reliance on email, while making responses faster. The front desk and concierge teams can handle multiple guest conversations at the same time, ensuring consistent and personalised service.
Automated WhatsApp messages can be used to confirm bookings, send arrival details, and promote amenities like spa services or late check-out. When connected with systems like Viqal, message automation can be based on how guests behave or the stage of their stay. This can improve the chances of selling more to guests and help track guest satisfaction.
WhatsApp messages are read by most people (over 90%), which makes it one of the best ways to engage guests in the hospitality industry.
