Integrations
Is your PMS or app not in our list?
Let us check whether integrating with your hotel system is possible.
Get started within 1 hour
Setting up your virtual concierge is quick and easy, allowing hotels to integrate the system within an hour.
How it works
Onboarding and login
Ensure a smooth setup. Our onboarding expert will guide you and provide login credentials for your Viqal account.
Connect WhatsApp Business
Link your Meta Business account to Viqal so guests can interact with your verified hotel name on WhatsApp, ensuring authenticity and trust.
Connect your PMS
Connect Viqal to your property management system for real-time data access and seamless operation.
Personalize your Concierge
Customize responses for specific guest inquiries and set boundaries for queries best handled by your team. This enhances service precision while keeping a personal touch.
Test
Run a test to ensure everything works correctly. Check the system's responsiveness and accuracy in handling typical guest interactions and inquiries.
Frequently Asked Questions
How long does the implementation take?
Less than 1 hour. If Viqal is already integrated with your Property Management System (PMS), the setup can be completed in less than an hour. For hotels requiring new PMS integration, please allow an additional 2-4 weeks. Our team ensures a smooth transition so you can quickly start enhancing your guest service experience.
Do I need a PMS integration?
No, Viqal's Virtual Concierge system can operate without a PMS integration. However, this limits some functionality. For optimal performance, integrating with your PMS is recommended.
Can Viqal integrate with my existing hotel systems?
Yes, Viqal is designed to seamlessly integrate with a variety of hotel systems and platforms, including PMS. This ensures a cohesive and efficient operational flow. If your specific PMS is not listed yet, please make a request and we can initiate the integration process.
Are there any additional fees besides the listed prices?
No. There are no set up costs and also no message fees.
How does Viqal handle data security and guest privacy?
Viqal prioritizes data security and guest privacy by adhering to stringent industry standards and best practices. The system is designed to ensure that all guest data is encrypted, both in transit and at rest, and complies with relevant regulations such as GDPR. Please see our Data Processing Agreement here.
What kind of support does Viqal offer?
Viqal provides comprehensive support to ensure a smooth integration and functionality during your subscription term. Our services include a dedicated integration specialist, 24/7 technical support, and continuous updates. We aim to empower your team to leverage Viqal's full potential from day one.