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Integrations

Integrate Viqal's Virtual Concierge with your tech stack.

Is your PMS or app not in our list?

No worries! We regularly add new integrations.
Let us check whether integrating with your hotel system is possible.

Get started within 1 hour

Setting up your virtual concierge is quick and easy, allowing hotels to integrate the system within an hour.

How it works

Onboarding and login

Ensure a smooth setup. Our onboarding expert will guide you and provide login credentials for your Viqal account.

Connect WhatsApp Business

Link your Meta Business account to Viqal so guests can interact with your verified hotel name on WhatsApp, ensuring authenticity and trust.

Connect your PMS

Connect Viqal to your property management system for real-time data access and seamless operation.

Personalize your Concierge

Customize responses for specific guest inquiries and set boundaries for queries best handled by your team. This enhances service precision while keeping a personal touch.

Test

Run a test to ensure everything works correctly. Check the system's responsiveness and accuracy in handling typical guest interactions and inquiries.

Frequently Asked Questions

01

My hotel is closed 6 months every year. Can I still get the annual discount?

Yes, you can purchase half the yearly credits at a discounted rate and use them during your open months, as long as it still meets the plan's minimum requirement.

02

How long does the implementation take?

Less than 1 hour. If Viqal is already integrated with your Property Management System (PMS), the setup can be completed in less than an hour. For hotels requiring new PMS integration, please allow an additional 2-4 weeks. Our team ensures a smooth transition so you can quickly start enhancing your guest service experience.

03

How does the custom pricing for larger groups work?


Our custom pricing for the Large Plan adapts to the unique requirements of your hotel group. We start with a consultation to understand your goals and operational needs, then provide a customized proposal outlining the specific services, integrations, and support we’ll deliver.

04

Are there any additional fees besides the listed prices?

No. If we already integrate with your PMS, there are no setup costs or message fees. For new PMS integrations, there’s a one-time setup fee of €250.

05

How does Viqal handle data security and guest privacy?

Viqal prioritizes data security and guest privacy by adhering to stringent industry standards and best practices. The system is designed to ensure that all guest data is encrypted, both in transit and at rest, and complies with relevant regulations such as GDPR. Please see our Data Processing Agreement here.

06

What kind of support does Viqal offer?

Viqal provides comprehensive support to ensure a smooth integration and functionality during your subscription term. Our services include a dedicated integration specialist, 24/7 technical support, and continuous updates. We aim to empower your team to leverage Viqal's full potential from day one.