A booking engine is software that allows guests to book hotel rooms directly via the hotel’s website, social media, or chatbot. It processes real-time availability, rates, and room types, completing bookings without third-party involvement. It is often integrated with the Property Management System (PMS) to keep room inventory accurate and automatically updated.
A booking engine enables hotels to sell rooms directly, reducing reliance on online travel agencies (OTAs). It automates reservations, updates availability instantly, and prevents overbooking. It supports upselling by offering add-ons like breakfast, late check-out, or upgrades during the booking process. When linked with guest communication tools such as Viqal, it can confirm bookings, send reminders, and personalize offers automatically.
An optimized booking engine increases direct revenue and reduces OTA commission costs.
