A reservation is an arrangement made by a guest to secure accommodation at a hotel for specific dates in advance. It includes details such as the guest's name, the dates of their stay, the type of room they have booked, the price they have paid, and how they chose to pay.Reservations are managed and stored in the hotel's Property Management System (PMS) or Central Reservation System (CRS).
A reservation is an arrangement made by a guest to secure accommodation at a hotel for specific dates in advance. It includes details such as the guest's name, the dates of their stay, the type of room they have booked, the price they have paid, and how they chose to pay.
Reservations are managed and stored in the hotel's Property Management System (PMS) or Central Reservation System (CRS).
Reservations are the most important part of managing how many rooms a hotel has booked. They help staff forecast demand, plan inventory, and coordinate departments such as housekeeping and front desk.
Accurate reservation management ensures rooms are sold efficiently and guest expectations are met. It works with online booking sites like OTAs, GDS, and direct booking engines, so hotels can display the latest prices and availability on their website and in digital guest communication tools.
If reservations are accurate, the company will make more money and guests will be happier. If a company overbooks or makes a data error, it can lose customers' trust.
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A guest books a room, the PMS records the details, and the hotel confirms availability, rate, and guarantee terms.
It controls room inventory, supports revenue forecasting, and ensures smooth guest arrivals.
The PMS, CRS, Channel Manager, and Booking Engine all exchange reservation data to keep rates and availability synchronised.
Cancellation policies in the PMS automatically update inventory and may apply fees depending on the rate plan.
By synchronising all sales channels through a Channel Manager to ensure room availability updates in real time.
Yes. Depending on the policy, guests can change dates, room types, or extras directly through the booking channel or by contacting the hotel.
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