Pricing

A fixed monthly price, unlimited messages.

Monthly
Annual (-20%)
Starter
Starting from
€59 /month

Unlimited guest conversations

Unlimited messages

1 seat included

Messaging Channels
WhatsApp (inbound)
Webchat (inbound)
FB Messenger (inbound)
Add-ons
€25/month per extra user
Features included
Personalized AI
AI to answer FAQ's
Webchat Widget
QR code generator
Team inbox
Book a demo
* Excludes WhatsApp usage fees. See FAQ.
Pro
Starting from
€185 /month

Unlimited guest conversations

Unlimited messages

3 seats included

Messaging Channels
WhatsApp
Webchat
Facebook Messenger
SMS
Add-ons
€25/month per extra user
€50/month connect your own WABA + number
Everything in Starter, plus:

Outbound messaging

WhatsApp marketing campaigns
WhatsApp templates

Proactive messages

Automated upselling
PMS integration
Book a demo
* Excludes WhatsApp/SMS usage fees. See FAQ.
Groups
Custom

Unlimited guest conversations

Unlimited messages

Custom number of seats

Messaging Channels
WhatsApp
SMS
Booking.com
Add-ons
Custom
Everything in Pro, plus:
Custom integrations
Multi-property account
Centralized billing
Dedicated CSM & SLA
Book a demo
* Excludes WhatsApp/SMS usage fees. See FAQ.
Pro
€4 /month per room/unit*
€80/month minimum per property

Unlimited guest conversations

Unlimited messages

Unlimited seats

Features included
Automate guest inquiries

Automate upselling

Concierge Builder

Proactive WhatsApp campaigns
(Centralized) message inbox
Analytics & reporting
PMS integration
Dedicated support
Book a demo
* Excludes WhatsApp usage fees. See FAQ.
Pro
€4 /month per room/unit*
€80/month minimum per property

Unlimited guest conversations

Unlimited messages

Unlimited seats

Features included
Automate guest inquiries

Automate upselling

Concierge Builder

Proactive WhatsApp campaigns
(Centralized) message inbox
Analytics & reporting
PMS integration
Dedicated support
Book a demo
* Excludes WhatsApp usage fees. See FAQ.
Enterprise
Contact Us
1.000+ rooms/units

Unlimited guest conversations

Unlimited messages

Unlimited seats

Features included
Automate guest inquiries

Automate upselling

Concierge Builder

Proactive WhatsApp campaigns
(Centralized) message inbox
Analytics & reporting
PMS + custom integrations
Dedicated Support
Book a demo
* Excludes WhatsApp usage fees. See FAQ.
Please refer to our Terms of Service and Data Processing Agreement.

Hotels That Run Smoother with Viqal

These properties reduce workload, automate 90% of inquiries, and boost revenue.

“Guests now receive their MEWS check-in link directly in WhatsApp, making the process simple for them and lighter for our front desk.”

El Josemari Youth Hostel

Spain
"One of the best companies when it comes to WhatsApp and upselling solutions — offering a wonderful solution, timely follow-up, and trustworthy commitments."

Suknai Hotels & Resorts

Saudi Arabia
"Viqal significantly reduces our manual workload. Guests enjoy a seamless experience with instant answers to their questions."

Hazlewood Castle

United Kingdom
"Viqal helps us reduce staff workload while boosting guest satisfaction—a game-changer for our hotel."

Toile Blanche

France
More customer stories

Less Work for Staff, Better Service for Guests

Instant responses – No more long wait times for guests
Reduce staff workload – Automate repetitive inquiries
Boost upselling – Offer upgrades and services in-chat
Book a demo

Frequently Asked Questions

01

What are the excluded WhatsApp/SMS delivery fees?

We keep pricing fully transparent. The cost of message delivery (WhatsApp and SMS) depends on factors like the recipient’s location. These charges include the official Meta WhatsApp fees, SMS carrier fees, and the Twilio infrastructure fees required to deliver messages reliably. The total monthly usage fees will be automatically added to Viqal’s invoice based on actual message volume. You can find more information on pricing of WhatsApp delivery and SMS delivery.

On average, you can expect these fees to be around €0.70/room per month for properties in Europe, and around €0.30/room per month for properties in the Americas, GCC, and Oceania. Actual costs may vary depending on your message volume and recipient locations.

02

How does Viqal handle data security and guest privacy?

Viqal prioritizes data security and guest privacy by adhering to stringent industry standards and best practices. The system is designed to ensure that all guest data is encrypted, both in transit and at rest, and complies with relevant regulations such as GDPR. Please see our Data Processing Agreement here.

03

What kind of support does Viqal offer?

Viqal provides comprehensive support to ensure a smooth integration and functionality during your subscription term. Our services include a dedicated integration specialist, 24/7 technical support, and continuous updates. We aim to empower your team to leverage Viqal's full potential from day one.