Fornitore tecnologico WhatsApp
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L'ospite chiede.
Viqal lo fa.

Un ospite scrive su WhatsApp. Viqal risponde, aggiunge la richiesta al conto e assegna il compito al tuo team.

PMS
Colazione18 € a persona
Folio+72 € aggiunti
Attività staffPreparare la colazione, camera 214
11:21
67
Grand Hotelonline
Oggi
La colazione è inclusa?
11:20
Non è inclusa nella tua tariffa, ma posso aggiungerla al tuo soggiorno. Ecco i dettagli.
11:20
🍳 Colazione

Servita dalle 7:00 alle 10:30 al ristorante, per tutti gli ospiti della prenotazione.

18 € a persona, a mattina

11:20
Aggiungi la colazione al soggiorno
Grand Hotel🍳 Colazione
Aggiungi la colazione al soggiorno
11:21
Messaggio
Trusted by
Hotels in 15+ countries

Great service shouldn't mean doing everything manually.

Every day, hotel teams deal with the same guest questions, taking time away from the work that matters most.

Can I check in early?
Is breakfast included?
Where can I park?
Can we get a late checkout?
What time does the spa close?
Where is the nearest restaurant?
Can I book an extra night?

Automation that knows your hotel and your guests.

Viqal is grounded in your hotel's knowledge and connected to your guest data, so it can answer questions, take action, and involve your team when needed.

Welcome back, James. Your usual room is ready. Anything I can help with?
08:39
I want to extend with 1 night
08:41
Your room is available for Friday 14 March. One extra night is €210. Shall I add it?
08:41
Yes
08:42
Done. Your stay now runs 11 to 15 March.
08:42
Actions taken
Availability checked
Live price from the PMS
Reservation updated
Guest confirmed
Staff time spent
0 minutes

Your guests are on WhatsApp.

Most hotels still rely on email for guest communication. WhatsApp gives guests a faster, more natural way to ask questions and get things done.

Email
20 to 30%
open rate
Wait for a reply
Transactional
WhatsApp
98%
open rate
Reply in seconds
Conversational

Automate the work behind great guest service.

AI Concierge

Knows your hotel and guest. Choose a personality.
AI personality
Warm and personal First names, local tips, relaxed. Current
Formal and refined Mr and Ms, precise, discreet.
Casual and playful First names, short sentences, light.

WhatsApp Campaigns

Design the guest journey and send marketing campaigns.
1 Pre-arrival 4 steps
Arrival info Active
Fires on check-in day at 10:00
Guest registration Active

Upselling

Turn conversations into revenue.
Breakfast is €23 per person, served from 7:00.
10:29
Add breakfast to my stay
Add breakfast to my stay
10:30
Added to reservation 726
Folio +€23

Team Inbox

Step in when guests need a person.
BH Bram H. Room 312 Handed over
Air conditioning is not working
A Anna, maintenance Task open

Less work. More revenue.

80%
Guest communication handled automatically
Across Radisson Blu portfolio
Axiom Hospitality · United Kingdom
+101%
Spa revenue from upselling
Al Alba Hammam
Gerardo Narváez, Property Manager

“One of the best companies when it comes to WhatsApp and upselling solutions — offering a wonderful solution, timely follow-up, and trustworthy commitments.”

Moamen Magdy
Director of Sales & Marketing, Suknai Hotels & Resorts
Suknai Hotels & Resorts · 7 properties
Read the customer stories

Works with your PMS.

Connect Viqal to the systems your hotel already uses.

See all integrations
Property systems
Mews
Protel
Cloudbeds
Kross Booking
Wubook
Webhotelier
Booking Experts
Channels
WhatsApp
RCS
SMS

The guest asks.Viqal does it.