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Virtual
Concierge for Hotels
Save time for staff and increase upsell revenue
A.I. automation from conversation to PMS data entry
WhatsApp guest communication in 130+ languages
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Trusted by great companies
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Automate guest communication:
Save time, cut costs.
Automate 80% of hotel guest inquiries utilizing conversational A.I. and WhatsApp.
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Boost upsell revenue.
Delight your hotel guests with automated personal recommendations and elevate revenue per booking.
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24/7 service, the entire guest journey.
A Virtual Concierge alleviates your staff and delights your guests from before arrival until after departure.
The best way to reach your guests
Your guests love convenience: Whatsapp has the highest opening rates of any communication channel.
Leveraging WhatsApp's impressive 98% open rates, we ensure swift and efficient communication, simplifying how guests receive answers, modify bookings, and manage reservations or online check-ins and check-outs. Our AI technology operates around the clock, automatically engaging with guests from pre-arrival through post-departure, markedly easing the staff's workload.
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Customizable A.I. and button flow
Hotel Concierge will give intelligent and human-like answers, but it allows customization to configure the system for specific inquiries while directing more complex needs to human staff, thus ensuring a personalized and efficient guest experience.
Try our free demo
After signing up for the demo, our Virtual Concierge will initiate a chat directly in your WhatsApp where you can ask it any question.
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Integrate with your existing tech stack
Viqal makes a two-way integration with PMS, CRM, and CRS systems, offering a unified solution for superior guest service and streamlined hotel management.
Key benefits
Save Time & Costs
Automate routine guest inquiries with 60%. By automating routine guest inquiries, staff can redirect their efforts towards tasks that require a human touch, optimizing workforce productivity.
More upsell revenue
Increase revenue per booking by up to 6%. Viqal’s up-selling enriches guest stays and drives increased revenue through personalized service offerings.
Happier Staff
Ease staff workload, reduces staff burnout and reduce staff turnover by automating repetitive tasks, leading to happier, more engaged employees.
Guest Satisfaction
Enables seamless, natural interactions for guests, improving their experience by providing immediate, precise assistance and personalized service.
Customization
Hotels are empowered to tailor their guest interactions to perfection. Staff can seamlessly take over chats when needed, striking a balance between automation and personal touch.
Analytics
Keep track of messages automated and messages handled by staff. Know how much time you saved and how much up-sells the concierge made for you.
Set up within 1 hour
Set up of your virtual assistant is designed to be quick and straightforward, allowing hotels to integrate the system within 1 hour.
How it works
Onboarding and login
Ensure a smooth setup. Our onboarding expert can provide guidance and login credentials for your Viqal account. Get started here.
Connect WhatsApp Business
Link your Meta Business account to Viqal so guests can interact with your verified hotel name with green checkmark on WhatsApp. This ensures authenticity and trust for your guests.
Connect your PMS
Connect Viqal to your property management system. This integration ensures the concierge system has access to real-time data and can function seamlessly.
Personalize your Concierge
Customize tailored responses to meet specific guest inquiries and define boundaries for queries best handled by your team. Elevate service precision and maintain the personal touch.
Test
Conduct a test run to ensure everything is working correctly. This step involves checking the system's responsiveness and accuracy in handling typical guest interactions and inquiries.
Frequently Asked Questions
How long does the implementation take?
Less than 1 hour. If Viqal is already integrated with your Property Management System (PMS), the setup can be completed in less than an hour. For hotels requiring new PMS integration, please allow an additional 2-4 weeks. Our team ensures a smooth transition so you can quickly start enhancing your guest service experience.
Do I need a PMS integration?
No, Viqal's Virtual Concierge system can operate without a PMS integration. However, this limits some functionality. For optimal performance, integrating with your PMS is recommended.
Can Viqal integrate with my existing hotel systems?
Yes, Viqal is designed to seamlessly integrate with a variety of hotel systems and platforms, including PMS. This ensures a cohesive and efficient operational flow. If your specific PMS is not listed yet, please make a request and we can initiate the integration process.
Are there any additional fees besides the listed prices?
No. There are no set up costs and also no message fees.
How does Viqal handle data security and guest privacy?
Viqal prioritizes data security and guest privacy by adhering to stringent industry standards and best practices. The system is designed to ensure that all guest data is encrypted, both in transit and at rest, and complies with relevant regulations such as GDPR. Viqal employs regular security audits and updates to safeguard information against unauthorized access or breaches. By implementing these robust security measures, the integration maintains the integrity of your hotel's data and upholds the trust of your guests.
What kind of support does Viqal offer?
Viqal provides comprehensive support to ensure a smooth integration and functionality during your subscription term. Our services include a dedicated integration specialist, 24/7 technical support, and continuous updates. We aim to empower your team to leverage Viqal's full potential from day one.