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Airbnb integration for guest messaging and reviews

Handle guest messages and reviews from Airbnb in Viqal, with AI replies in every language.

Connect Viqal with Airbnb to automate guest messaging, manage conversations and respond to guest reviews from one central platform.Connect Viqal with Airbnb to automate guest messaging, manage conversations and respond to guest reviews from one central platform.

Once connected, your OTA messages and reviews land straight in Viqal.

One inbox

OTA chats next to WhatsApp

Booking.com messages sit in the same inbox as WhatsApp, SMS and web chat. One thread per guest.

Reviews

Reply to every review

New reviews appear in Viqal with an AI-drafted reply. Your team approves, Viqal posts it.

Whole stay

Before, during, and after

Pre-arrival questions, in-stay requests and post-stay follow-up, answered in the OTA chat.

Multilingual

200+ languages, per message

Each guest gets answered in their own language automatically. No menus, no setup.

Handoff

Clean handoff when a person’s needed

When something needs judgement, the conversation moves to your team with the full context attached.

Response time

Fast replies, every time

Quick answers protect your OTA response score, without extra front-desk work.

Viqal features
AI Concierge
Answers guest questions using your hotel’s information, 24/7.
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Team inbox
One place for your team to see and handle every guest conversation.
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WhatsApp campaigns
Send automated messages throughout the guest journey or to selected guests.
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Upselling
Offer upgrades, late check-outs, F&B and other extras directly in the guest chat
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05 · FAQ

Questions Airbnb hotels ask

01
How do I connect Airbnb to Viqal?
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In Viqal, go to Integrations, click Connect Airbnb and sign in with your Airbnb host account. Then choose the listings you want to include.
02
Will Viqal change my Airbnb calendar or prices?
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No. Viqal only gets access to guest messages and reviews. Your calendar, prices and listings stay with your current channel manager or PMS.
03
Can Viqal answer Airbnb guests automatically?
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Yes. Viqal answers routine questions like check-in, Wi-Fi and parking in the guest's language, and hands anything else to your team.
04
Can I reply to Airbnb reviews from Viqal?
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Yes. New reviews appear in Viqal with a suggested reply. Your team edits or approves it, and Viqal posts it to Airbnb.
05
Can I remove Viqal's access to my Airbnb account?
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Yes. You can disconnect Airbnb in Viqal or revoke access in your Airbnb account settings at any time.