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Booking Experts

Booking Experts integration for guest messaging

Connect Viqal to Booking Experts and automate guest conversations and upsells on WhatsApp using live reservation and guest data.

Once connected, Viqal works from live booking data and syncs with your PMS.

Grounded

Answers from live booking data

It reads the guest’s reservation and replies from real data, not a canned script.

Revenue

Upsells priced against live availability

Upgrades and add-ons show up only when they’re actually bookable, so guests never get offered something they can’t have.

Whole stay

Before, during, and after

Pre-arrival details, in-stay requests, post-stay follow-up. One thread per guest, start to finish.

Multilingual

200+ languages, per message

Each guest gets answered in their own language automatically. No menus, no setup.

Handoff

Clean handoff when a person’s needed

When something needs judgement, the conversation moves to your team with the full context attached.

No workload

No added front-desk work

Routine questions get handled on their own. Staff only see the conversations that actually need them.

Viqal features
AI Concierge
Answers guest questions using your hotel’s information, 24/7.
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Team inbox
One place for your team to see and handle every guest conversation.
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WhatsApp campaigns
Send automated messages throughout the guest journey or to selected guests.
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Upselling
Offer upgrades, late check-outs, F&B and other extras directly in the guest chat
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05 · FAQ

Questions Booking Experts hotels ask

01
Can I use WhatsApp for guest messaging with Booking Experts?
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Yes. Viqal connects to Booking Experts and handles guest conversations on WhatsApp, working from your live Booking Experts reservation and guest data.
02
How do I automate guest messaging for a Booking Experts hotel?
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Connect Viqal to Booking Experts. It reads your Booking Experts reservations and guest data and answers guests on WhatsApp, so routine messages don’t all land on the front desk.
03
Is there an AI assistant that works with Booking Experts?
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Viqal is an AI Operator that works with Booking Experts. It answers guest questions from live booking data and hands off to your team when a person’s needed.
04
What does the Booking Experts + Viqal integration cover?
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Viqal reads live reservations, guest details, and availability from Booking Experts, and works over WhatsApp before arrival, during the stay, and after checkout.
05
Do guests need an app to message a Booking Experts hotel?
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No. Guests message on WhatsApp — no app to download, no login.